Sr Director, Fulfillment & Customer Engagement

Campbell's

5d

About The Position

Since 1869, we've connected people through food they love. We’re proud to be stewards of amazing brands that people trust. Our portfolio includes the iconic Campbell’s brand, as well as Cape Cod, Chunky, Goldfish, Kettle Brand, Lance, Late July, Pacific Foods, Pepperidge Farm, Prego, Pace, Rao’s Homemade, Snack Factory, Snyder’s of Hanover. Swanson, and V8. Here, you will make a difference every day. You will be supported to build a rewarding career with opportunities to grow, innovate and inspire. Make history with us. Why Campbell’s… Benefits begin on day one and include medical, dental, short and long-term disability, AD&D, and life insurance (for individual, families, and domestic partners). Employees are eligible for our matching 401(k) plan and can enroll on the first day of employment with immediate vesting. Campbell’s offers unlimited sick time along with paid time off and holiday pay. If in WHQ – free access to the fitness center. Access to on-site day care (operated by Bright Horizons) and company store. Giving back to the communities where our employees work and live is very important to Campbell’s. Our “Campbell’s Cares” program matches employee donations and/or volunteer activity up to $1,500 annually. Campbell’s has a variety of Employee Resource Groups (ERGs) to support employees. How you will make history here… Provides customer services relating to sales, sales promotions, installations and communications. Ensure that good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with the consumer laws. Develop organization-wide initiatives to proactively inform and educate customers. Develop improvement plans in response to customer surveys.

Requirements

• BA/BS in Logistics, Operations, Business, or related field; MBA preferred.
• 10–15 years of progressive Supply Chain experience with direct customer-facing responsibility.
• Strong analytical, negotiation, communication, and leadership skills.

Responsibilities

• Lead Strategic Customer Engagement (25%) Represent Supply Chain in senior-level customer meetings; drive proactive engagement with Sales to strengthen customer relationships and anticipate service needs.
• Joint Business Planning & Growth Initiatives (20%) Develop and execute customer-specific joint business plans aligned with company strategic priorities; identify and implement programs that create mutual value.
• Service, Cost & Performance Optimization (20%) Improve service levels, manage TDC performance, enhance product availability, and strengthen delivery execution across key customer channels.
• Organizational Leadership & Capability Building (15%) Lead and develop a team of 90+ employees; build capability through leadership development, employee engagement, and effective people processes.
• Customer Logistics Program Management (20%) Oversee customer-based logistics programs including CPU, returns, unsaleables, efficiency initiatives, RTM design, and order entry processes to ensure timely revenue recognition.
• Develop strategies with Sales to proactively manage supply constraints and reduce long-term customer risk.
• Build and execute customer-specific programs to reduce gross‑to‑net expenses.
• Provide strategic leadership for acquisition, integration, or divestiture activities.
• Lead functional succession planning, talent assessment, and capability development.
• Develop communication and operational strategies to minimize quarter‑end order carryover and improve BGA forecasting accuracy for OpComm.

Benefits

• Benefits begin on day one and include medical, dental, short and long-term disability, AD&D, and life insurance (for individual, families, and domestic partners).
• Employees are eligible for our matching 401(k) plan and can enroll on the first day of employment with immediate vesting.
• Campbell’s offers unlimited sick time along with paid time off and holiday pay.
• If in WHQ – free access to the fitness center.
• Access to on-site day care (operated by Bright Horizons) and company store.
• Giving back to the communities where our employees work and live is very important to Campbell’s. Our “Campbell’s Cares” program matches employee donations and/or volunteer activity up to $1,500 annually.
• Campbell’s has a variety of Employee Resource Groups (ERGs) to support employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 5,001-10,000 employees