Sr. Director, Front End Revenue Cycle

Hanger Prosthetics & Orthotics • Austin, TX

205d • Remote

About The Position

Hanger Clinic is seeking a dynamic and experienced Senior Director of Front-End Revenue Cycle to oversee and optimize key functions including new patient scheduling, benefits and authorization, document management, financial counseling, and billing. The ideal candidate will possess strong leadership skills, a deep understanding of revenue cycle management, and a commitment to providing excellent patient care.

Requirements

• Bachelor's degree in healthcare administration, business, or a related field; Master's degree preferred.
• Minimum of 10 years of experience in revenue cycle management, with at least 7 years in a leadership role.
• Minimum of 5 years of RCM consulting/client facing experience.
• Strong leadership and team management skills.
• Deep understanding of revenue cycle management.
• Commitment to providing excellent patient care.
• Strong knowledge of healthcare regulations, billing procedures, and insurance processes.
• Excellent organizational, analytical, and problem-solving skills.
• Ability to communicate effectively with patients, staff, and other stakeholders.
• Proven track record of implementing process improvements and achieving operational efficiencies.
• Strategic planning and execution.
• Financial acumen.
• Strong interpersonal and communication skills.
• Proficiency in revenue cycle management software and tools.
• Attention to detail and accuracy.

Nice To Haves

• Act with integrity in all ways and at all times, remaining honest, transparent, and respectful in all relationships.
• Keep the patient at the center of everything that you do, building lifelong trust.
• Foster open collaboration and constructive dialogue with everyone around you.
• Continuously innovate new solutions, influencing and responding to change.
• Focus on superior outcomes, and calibrate work processes for outstanding results.

Responsibilities

• Lead initiatives that enhance the effectiveness and efficiency of Financial Clearance workflows and operations.
• Develop and implement efficient scheduling processes to ensure timely and accurate new patient appointments.
• Manage and streamline the verification of patient benefits and obtaining necessary authorizations to ensure coverage and payment.
• Ensure the proper handling, storage, and retrieval of patient documents from key referral sources.
• Oversee financial counseling services to assist patients in understanding their financial responsibilities and available options.
• Supervise billing processes to ensure accurate and timely billing of services rendered and address any billing discrepancies promptly.

Benefits

• Competitive Compensation Packages
• 8 Paid National Holidays & 4 additional Floating Holidays
• PTO that includes Vacation and Sick time
• Medical, Dental, and Vision Benefits
• 401k Savings and Retirement Plan
• Paid Parental Bonding Leave for New Parents
• Flexible Work Schedules and Part-time Opportunities
• Generous Employee Referral Bonus Program
• Mentorship Programs- Mentor and Mentee
• Student Loan Repayment Assistance by Location
• Relocation Assistance
• Regional & National traveling CPO/CO/CP opportunities
• Volunteering for Local and National events such as Hanger's BAKA Bootcamp and EmpowerFest

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Health and Personal Care Retailers
• Education Level: Master's degree