Sr. Director, Finance Operations

Macmillan•New York, NY

31d

About The Position

We are seeking an experienced and transformation-driven Sr. Director, Order-to-Cash to lead and optimize the Order-to-Cash (OTC) function for Macmillan's U.S. Trade business. Reporting to the SVP, Finance Operations, this role is accountable for establishing best-in-class processes, implementing technology-driven improvements, and ensuring compliance, efficiency, and strong cash performance. The Director will be a key strategic leader within Finance Operations, responsible for defining the function's roadmap and leading continuous improvement across Accounts Receivable, and Credit & Collections activities. This is a high-impact opportunity for a finance professional with deep transformation experience, a passion for process excellence, and a proven ability to partner across functions in a dynamic publishing environment. What You'll Do Strategic Leadership and Ownership Serve as the single-point process owner for Accounts Receivable, and Credit & Collections across Macmillan's U.S. Trade organization. Develop and implement a strategic roadmap for the Accounts Receivable and Credit & Collections process that aligns with Finance Operations goals and business growth objectives. Partner with stakeholders in Finance, Accounting, Customer Service, Operations, Sales, and Technology to standardize processes, policies, and controls. Drive process governance, ensuring efficiency, accountability, and alignment across functions. Transformation and System Optimization Lead finance transformation initiatives focused on standardization, automation, system integration, and improved data visibility. Collaborate with IT and business teams to design and deploy enhancements or new OTC solutions. Establish comprehensive process documentation, policies, and internal controls. Identify opportunities for automation and digitization to enhance the customer and user experience. Performance and Continuous Improvement Define and manage key performance indicators (KPIs) such as Days Sales Outstanding (DSO) and collection performance. Leverage analytics and data insights to monitor trends, identify bottlenecks, and drive targeted improvements. Promote a continuous improvement culture, embedding best practices and supporting change management across the team. Leadership and Collaboration Lead and mentor AR, and Credit & Collections teams or partners, fostering collaboration, accountability, and innovation. Build strong relationships with operations, business leaders, external customers, and vendors to optimize collections and customer satisfaction. Partner closely with other Finance Operations leaders to align organizational structure and process maturity goals. Risk Management and Compliance Oversee credit risk and ensure balance between revenue enablement and risk mitigation. Ensure OTC activities comply with company policies, accounting standards, and internal controls. Serve as the single-point process owner for Accounts Receivable, and Credit & Collections across Macmillan's U.S. Trade organization. Develop and implement a strategic roadmap for the Accounts Receivable and Credit & Collections process that aligns with Finance Operations goals and business growth objectives. Partner with stakeholders in Finance, Accounting, Customer Service, Operations, Sales, and Technology to standardize processes, policies, and controls. Drive process governance, ensuring efficiency, accountability, and alignment across functions. Lead finance transformation initiatives focused on standardization, automation, system integration, and improved data visibility. Collaborate with IT and business teams to design and deploy enhancements or new OTC solutions. Establish comprehensive process documentation, policies, and internal controls. Identify opportunities for automation and digitization to enhance the customer and user experience. Define and manage key performance indicators (KPIs) such as Days Sales Outstanding (DSO) and collection performance. Leverage analytics and data insights to monitor trends, identify bottlenecks, and drive targeted improvements. Promote a continuous improvement culture, embedding best practices and supporting change management across the team. Lead and mentor AR, and Credit & Collections teams or partners, fostering collaboration, accountability, and innovation. Build strong relationships with operations, business leaders, external customers, and vendors to optimize collections and customer satisfaction. Partner closely with other Finance Operations leaders to align organizational structure and process maturity goals. Oversee credit risk and ensure balance between revenue enablement and risk mitigation. Ensure OTC activities comply with company policies, accounting standards, and internal controls.

Requirements

Proven ability to lead finance transformation initiatives and drive process improvement across functions.
Deep understanding of Order-to-Cash processes including credit, collections, and accounts receivable.
Strong strategic thinking and data-driven decision-making skills.
Exceptional communication and stakeholder management abilities, with experience influencing across senior leadership levels.
Strong analytical mindset, capable of translating data into actionable insights.
Expertise in internal controls, compliance, and process governance.
Bachelor's degree in Accounting, Finance, or Business required
10+ years of progressive experience in finance operations, credit & collections, or shared services.
Demonstrated experience implementing or optimizing financial systems/tools
Experience managing distributed teams in a complex organization.

Nice To Haves

MBA or Master's degree preferred.
Background in publishing, media, or consumer products industries desirable.

Responsibilities

Serve as the single-point process owner for Accounts Receivable, and Credit & Collections across Macmillan's U.S. Trade organization.
Develop and implement a strategic roadmap for the Accounts Receivable and Credit & Collections process that aligns with Finance Operations goals and business growth objectives.
Partner with stakeholders in Finance, Accounting, Customer Service, Operations, Sales, and Technology to standardize processes, policies, and controls.
Drive process governance, ensuring efficiency, accountability, and alignment across functions.
Lead finance transformation initiatives focused on standardization, automation, system integration, and improved data visibility.
Collaborate with IT and business teams to design and deploy enhancements or new OTC solutions.
Establish comprehensive process documentation, policies, and internal controls.
Identify opportunities for automation and digitization to enhance the customer and user experience.
Define and manage key performance indicators (KPIs) such as Days Sales Outstanding (DSO) and collection performance.
Leverage analytics and data insights to monitor trends, identify bottlenecks, and drive targeted improvements.
Promote a continuous improvement culture, embedding best practices and supporting change management across the team.
Lead and mentor AR, and Credit & Collections teams or partners, fostering collaboration, accountability, and innovation.
Build strong relationships with operations, business leaders, external customers, and vendors to optimize collections and customer satisfaction.
Partner closely with other Finance Operations leaders to align organizational structure and process maturity goals.
Oversee credit risk and ensure balance between revenue enablement and risk mitigation.
Ensure OTC activities comply with company policies, accounting standards, and internal controls.