Sr. Director, Enterprise Architecture & Org Transformation

Salesforce • Chicago, IL

24d

About The Position

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. As the Sr. Director of Enterprise Architecture & Org Transformation, you will be the architect of our future-state operating models. This is not a role for a traditional headcount manager. It is a strategic position designed for both a visionary and an operator who views a global organization as a complex, interconnected system. You will lead a multidisciplinary team including Capacity Planning, Location Strategy, Redesign, and Redeployment to ensure our workforce is structured for maximum agility, cost-efficiency, and AI-readiness. You will focus on the How and Where of our global work, defining the macro-level blueprints that Business Units then execute against.

Requirements

• Systems Thinking: The ability to see the Big Picture and understand how a change in location strategy impacts capacity planning and org health.
• Strategic Foresight: Experience translating business strategy, such as a pivot to AI-first, into a future-state organizational architecture.
• Financial & Analytical Acumen: Deep comfort with ROI logic, cost-to-serve models, and workforce analytics tools like Workforce Blueprint or OrgVue.
• Executive Influence: The ability to challenge the C-suite on structural inefficiency and build compelling business cases for radical change.
• 12+ years in Workforce Planning, Org Design, or Management Consulting, with a proven track record of leading enterprise-wide transformations.

Responsibilities

• Visionary Org Design: Design large-scale enterprise models, moving beyond simple boxes and lines to define modern operating models that leverage AI and automation.
• Enterprise Architecture: Own the Structural Health of the company, setting the global standards for spans, layers (8x9), and role density to eliminate shadow orgs and role sprawl.
• Value Chain Mapping: Conduct end-to-end mapping across major functions to identify cross-functional alignment opportunities and ensure the right roles are in the right places.
• Macro Capacity & Headcount Strategy: Own the enterprise-wide workforce planning cycle for both annual and quarterly periods. Instead of managing BU-specific spreadsheets, you will set the top-down constraints for capacity, budget, and headcount that keep the enterprise balanced.
• Location & Geo Strategy: Define the global hub-and-spoke strategy, optimizing for labor economics, talent supply, and geopolitical risk.
• Workforce Segmentation: Establish the framework for Critical vs. Commodity roles, determining our long-term build, buy, borrow, or bot strategy.
• Redeployment Governance: Oversee the framework for talent mobility and rebalancing, ensuring we can shift capacity dynamically as business priorities evolve.

Benefits

• Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program.
• More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.
• At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed