Sr. Director, Customer Success
Relyance AI•San Francisco, CA
199d•$220,000 - $260,000
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About The Position
As Relyance AI’s Sr. Director of Customer Success, you will be responsible for overseeing a global team of Customer Success Managers (CSMs) and Professional Services, including deployments, implementations, and Technical Account Managers (TAMs). In this role, you will be the escalation point for customers and will hold ownership of Gross Revenue Retention (GRR) and Net Revenue Retention (NRR) numbers. You will play a pivotal role in shaping the customer journey, driving customer satisfaction, and ensuring the success and growth of our customer base.
