Sr. Director, Customer Outcomes Journey

Smartsheet-posted 3 months ago

$205,000 - $265,000/Yr

Full-time • Senior

1,001-5,000 employees

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Smartsheet is seeking a dynamic leader to expand our Value/Outcome Consulting delivery practice as part of the Customer Outcomes Journey group. In this role you will inspire our Customers and Smartsheet employees alike to think differently about how to manage Dynamic Work and enterprise solutions that empower everyone to drive meaningful change. This role provides an incredible opportunity to be part of the excitement of a fast-paced growth company and to be a critical player in a broader industry shift in the world of work. The role will involve leading a world-class professional services team that provides service offerings that encompass disciplines such as Value Engineering, Outcome/Solution Selling, Organizational Adoption, Digital Transformation Strategy and the No-Code movement.

Evolve & expand a world-class professional services practice
Define, build and enhance our offerings, resource job family and customer-facing sales / delivery materials and a world-class online presence
Shepard the delivery of COJ engagements to successful completion, and continuous improvement through rapid experimentation and iteration
Recruit and retain a diverse team of specialized skills that encompass: Value Engineering, Solution Selling, Technology Strategy, Application Rationalization & Modernization, enterprise-wide Technology Adoption and No Code/Low Code development
Accelerate the transformation of Smartsheets’ GTM & customer outcomes lifecycle
Manage the short-term and long-term P&L of the practice and develop a 3 year strategic vision that creates sustainable ARR bookings growth & COJ attach /utilization
Anchor, enable and evangelize multiple East-West value initiatives across Marketing, Sales Enablement, Customer Success & Professional Services
Double the COJ delivery footprint across multiple customers segments (Key, Strategic, Commercial accounts) and negotiate engagement volume/outcome targets with Sales Leadership
Enhance multiple customer-facing delivery motions such as CXO Value Perspectives, Business Cases, Outcome Discovery Workshops and Value Realization
Lead and support Customers to enterprise-scale adoption of the Smartsheet platform
Create demand for COJ Workshops that expand customer’s Dynamic Work platform aspirations and increase average deal size by a factor or 3-5X
Create thought leadership that enables Senior Executives to become evangelists of Dynamic Work, User-Driven Development & No Code Enterprise programs that deliver Innovation & Digital Transformation
Embed outcome/value-based practices in the customer’s IT/LOB Executive team to change how they run their Smartsheet environments for improved value realization
Understand and communicate high-level governance and operating models on the Smartsheet platform and integrations with existing technology frameworks and platforms

5+ years leading a professional services/sales practice in a SaaS organization or technology consulting firm
10+ years in both pre and post-sales leadership position in Management Consulting, Professional Services; and driving enterprise architecture and operations strategy
Executive experience managing, developing, and delivering enterprise consulting services
A strong track record of building and leading high performance teams
Bachelor’s degree (required); Masters a plus (Business or Technical preferred)
Intrinsically curious and passionate about researching current and emerging trends in technology and specific industries
Excellent understanding of enterprise service management and architectural decision making
Advanced mastery of multiple solution domains – including Business Management, Enterprise Service Management, Operations Management and Application Development
Experience in developing and growing C-Level relationships with an ability to communicate complex topics to an audience with various functional knowledge
Consultative skills including issue diagnosis, unpacking and advising on CXO level challenges
Presentation skills including public speaking, meeting facilitation and white boarding
Cross functional program and project management skills
Must enjoy working in a highly collaborative, fast-paced environment
Must be willing to travel

HSA, 100% employer-paid premiums, or Buy-up medical/vision and dental coverage options for full-time employees
401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay)
Monthly stipend to support your work and productivity
Flexible Time Away Program, plus Sick Time Off
US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans
US employees receive 12 paid holidays per year
Up to 24 weeks of Parental Leave
Personal paid Volunteer Day to support our community
Opportunities for professional growth and development including access to Udemy online courses
Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account
Teleworking options from any registered location in the U.S. (role specific)
Competitive base salary range of $205,000—$265,000 USD

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