Sr. Director, Customer Experience - Voice of Customer
Genesys
416d•$158,700 - $311,400•Onsite
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About The Position
The Sr. Director, Customer Experience - Voice of Customer is a leadership role focused on developing and implementing customer experience strategies, particularly emphasizing the Voice of Customer (VOC) initiative. This position is responsible for guiding customers in capturing and utilizing feedback to enhance their customer experience metrics, such as Net Promoter Score (NPS) and Customer Satisfaction (CSAT). The role involves building comprehensive dashboards, conducting correlation analyses, and providing strategic leadership to ensure alignment with business goals.
