Sr Director, Customer Education and Adoption (Services & Product)

Blue Yonder • Dallas, TX

28d • $168,876 - $219,124 • Remote

About The Position

Blue Yonder is seeking a dynamic and strategic leader to join our team as a Senior Director of Blue Yonder Education and Adoption Services. This pivotal role is responsible for revitalizing and growing our Customer Education Services practice and leading a Customer Change Management Practice. The successful candidate will drive customer success (professional services) through innovative strategies that enhance adoption, engagement, and value realization of Blue Yonder solutions. Success is measured through bookings / revenue growth, profitability, new market offerings, and customer satisfaction / NPS. Requires proven experience of managing a large, cross functional organization. This is NOT an L&D role – this is a services/product P&L position .

Requirements

• Bachelor’s degree in Business Management, Education, Change Management or similar.
• 10+ years of experience in customer education, adoption, enablement, change management or professional services within enterprise software/SaaS.
• 5+ years in senior leadership roles managing large, cross‑functional and global teams.
• Demonstrated success developing and executing customer education and enablement programs that drive adoption, retention, and measurable customer value.
• Proven experience leading an education product development function, spanning digital subscriptions, instructor‑led training, certifications, and blended learning modalities.
• Strong understanding of change management principles and methodologies.
• Experience partnering closely with Product, Sales, Marketing, and Customer Success on enablement strategy.

Nice To Haves

• Advanced degree (MBA, MS or equivalent)
• Background supporting large-scale enterprise transformations or complex customer environments.
• Prior exposure to supply chain, SaaS platforms, or recurring-revenue services model.
• Experience defining and managing KPIs (adoption, engagement, NPS, renewal impact, revenue contribution).
• Proven track record building, scaling, or transforming customer‑facing services or enablement practices with revenue, bookings, and profitability accountability.
• Executive presence with strong communication and stakeholder‑influencing skills to align strategies.
• Strategic yet operational mindset; able to translate vision into scalable execution.
• Proven people leader with a strong coaching and talent‑development approach.
• Comfortable driving changes in complex, matrixed organizations.

Responsibilities

• Develop and implement a comprehensive strategy for Customer Education and Adoption that aligns with Blue Yonder's business objectives and customer needs.
• Revitalize and expand the Customer Education Services practice to deliver exceptional learning experience and drive customer engagement.
• Lead the growth of a Customer Change Management Practice to facilitate smooth transitions and maximize customer adoption of Blue Yonder solutions.
• Oversee the development and delivery of innovative educational programs, including digital subscriptions, instructor-led training, and certification programs, to enhance customer knowledge and proficiency.
• Partner with product management and marketing teams to ensure educational content is aligned with product updates and customer needs.
• Design and execute change management frameworks and methodologies to support customers in navigating organizational changes associated with Blue Yonder solution implementations.
• Collaborate with cross-functional teams to integrate change management practices into project delivery and customer success initiatives.
• Build strong relationships with key stakeholders, including customers, partners, and internal teams, to foster collaboration and drive customer-centric initiatives.
• Act as a trusted advisor to customers, providing insights and guidance on best practices for adoption and enablement.
• Establish metrics and KPIs to measure the effectiveness of adoption and enablement programs.
• Continuously assess and refine strategies based on customer feedback and performance data to ensure continuous improvement and success.
• Build and lead a high-performing team, fostering a culture of innovation, collaboration, and customer-centricity.
• Mentor and develop team members, providing guidance and support to achieve professional growth and excellence.

Benefits

• Comprehensive Medical, Dental and Vision
• 401K with Matching
• Flexible Time Off
• Corporate Fitness Program
• A variety of voluntary benefits such as; Legal Plans, Accident and Hospital Indemnity, Pet Insurance and much more

What This Job Offers

• Job Type: Full-time
• Career Level: Director