Sr. Director, Customer Analytics & Reporting Service Manager

McKesson • Irving, TX

123d • $186,200 - $310,400 • Hybrid

About The Position

At McKesson, every employee plays a vital role in advancing healthcare and improving lives. As a Senior Director in our Customer Analytics & Reporting team, you will lead a transformative service that empowers our customers and internal stakeholders with actionable insights, strategic analytics, and seamless reporting capabilities. This is your opportunity to shape the future of healthcare data services and drive meaningful impact across the pharmaceutical supply chain.

Requirements

• Bachelor's degree or equivalent experience.
• Typically requires 15+ years of professional experience in data analytics, software development, or enterprise data platforms, and 5+ years of senior leadership or management experience overseeing large-scale, customer-facing services.
• Proven track record in managing large-scale, customer-facing analytics services and software products.
• Experience with cloud platforms, data visualization tools (e.g., Power BI, Tableau), and modern web development frameworks.
• Strong understanding of data governance, master data management, and compliance frameworks.
• Demonstrated success in leading cross-functional teams and managing complex stakeholder relationships.
• Strategic leadership in analytics service delivery and commercialization.
• Expertise in software architecture, agile development, and DevOps practices.
• Strong financial acumen and experience managing service budgets and cost structures.
• Exceptional communication, stakeholder management, and change leadership skills.
• Ability to drive innovation while maintaining operational excellence and compliance.

Nice To Haves

• Experience with natural language processing, generative AI, and conversational analytics.
• Familiarity with Salesforce, eCommerce, and enterprise ERP/CRM systems.
• Experience in healthcare or pharmaceutical distribution preferred.

Responsibilities

• Own the end-to-end delivery of the Customer Analytics & Reporting Service, including platform strategy, roadmap execution, stakeholder engagement, and service performance.
• Lead the development and management of the ERA platform's custom web application, ensuring scalability, performance, and user-centric design.
• Oversee software engineering teams responsible for building and maintaining reporting dashboards, data visualization tools, and embedded analytics features.
• Drive the integration of advanced analytics and AI/ML capabilities into customer-facing dashboards, with optional support for natural language interfaces and generative AI features.
• Manage the migration and consolidation of legacy reporting platforms (e.g., MAP, SSRS, SAP BO) into the ERA platform.
• Champion user experience improvements, including persona-driven UI design and mobile/email accessibility.
• Collaborate with internal stakeholders (e.g., CSI Product, MT Enterprise Data Org, PSAS CIO) to align service strategy with enterprise goals.
• Ensure compliance with SOX, SOC, DSCSA, and other regulatory standards through robust data governance and audit-ready reporting.
• Manage service financials, including direct and indirect costs, initiative spend, and cost-per-unit metrics in partnership with Finance.
• Monitor and report on service-specific KPIs such as usage, NPS, CXO call volumes, and cost savings.

Benefits

• Competitive compensation package including base pay and potential annual bonus or long-term incentive opportunities.
• Comprehensive benefits package as part of Total Rewards.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Merchant Wholesalers, Nondurable Goods
• Education Level: Bachelor's degree