Sr. Director Compliance Operations, Global Financial Crimes Compliance

ADP • San Dimas, CA

3d

About The Position

ADP is hiring a Sr. Director Compliance Operations, Global Financial Crimes
Compliance.

We are seeking a highly motivated and results driven professional to lead
operations teams in Norfolk, Virginia and Augusta, Geogia and work closely with
operations teams in India.

This is a global role in a highly regulated area.  It requires an understanding
of anti-money laundering (“AML”)/counter terrorism financing (“CTF”) laws and
government regulations, as well as economic and trade sanctions requirements in
the U.S. and internationally, affecting the operation of the organization.

The role has primary accountability for the engagement and output of the
operations teams.  This leader is charged with exercising significant influence
on how the team members focus their time and is responsible for their
performance in accordance with applicable laws and regulatory expectations. 

This role requires experienced management skills, broad technical expertise and
company/industry knowledge; utilizing business acumen and knowledge of the
function/business unit structure to influence others, directly and indirectly,
to achieve results.

As a Senior Director, working with your leadership team, ensure successful
operations and support activities across the following areas:

FCRM Services: Use FCRM platform modules and solutions to perform operational
activities so that ADP adheres to global financial crimes compliance
requirements.
FCRM Customers: Manage internal customer relationships; understanding new and
changing requirements; minimizing and resolving operations issues, define and
complete special projects.
FCRM Analyst/Operations Teams: Create and manage successful
analyst/operations teams which meet or exceed KPIs including SLA, QC and
productivity goals.
FCRM Partners (Internal/External): Manage team relationships with internal
and external partners to develop and enhance the FCRM platform and to support
analyst teams and customer teams in achieving successful operations and
special projects.

 WHAT YOU WILL DO:

Manage and develop a leadership team to successfully execute
compliance-driven operational plans and assignments efficiently.
Work with senior management on operational status, issues, new system and
process development and overall strategy.
Ensure the development and maintenance of policies and procedures in
compliance with regulations and regulatory reporting requirements;
Investigate and resolve system and compliance issues and respond to questions
from internal partners and regulatory agencies.
Provide guidance and support to your leadership team to ensure team success
in the following areas:
Meet or exceed KPI’s including service level agreements (SLAs), Quality
Control Targets (QC) and Productivity Goals.
Analyst team management and support
Manage FCRM customer relationships with focus on current operations status
and future needs.
Partner with FCRM Development Team to resolve system issues as they arise
and design/develop new functions and features to enhance the maturity of
the compliance program. Champion software development life cycle best
practices including changes control, testing, quality, communication,
documentation.
Manage 3rd Party relationships and contracted work.
Accurate and timely completion of audits.
Accurate and timely completion of special projects.

Requirements

• Bachelor’s Degree required or equivalent in education and work experience
• 10+ years of experience of global financial crimes compliance industry experience.
• 12+ years management experience
• Experience in organization management and change management with a proven track record in delivering results
• A demonstrated ability to develop and execute strategies and roadmaps aligned with business objectives.
• Strong verbal and written communication skill, fluent in English
• Excellent communication, program management and change management skills
• Domestic travel will be required throughout the year.

Nice To Haves

• Experienced leader of leaders overseeing large, complex operations teams and infrastructure in highly regulated area.
• Expert knowledge of the global financial crimes compliance industry.
• Strong experience with and/or equivalent knowledge of large corporate sales organizations and their business systems, data and processes.
• Experienced in working effectively in a complex collaborative, matrix environment with virtual teams in a multi-cultural and geographically diverse environment
• Familiarity with technology and its role in driving better business outcomes
• Exceptional oral and written communication skills with experience presenting in front of senior leaders and clients
• Regulatory and compliance acumen
• Change leadership skills
• Business transformation skills driving automation
• Strategic thinking
• Client focused and committed to providing World Class Service
• Proven leadership experience managing multiple technology platforms.
• Demonstrated ability to manage and deliver solutions for clients with diverse sizes and operational complexities
• Requires broad and comprehensive understanding of different systems, theories and practices.
• Excellent decision-making
• Positive attitude with high energy
• Excellent diverse stakeholder management
• Demonstrated leadership ability
• Ability to inspire, convince and mobilize people
• Can handle complexity, equivocality and act strategically
• Results-oriented, brilliant collaborator, team player

Responsibilities

• Manage and develop a leadership team to successfully execute compliance-driven operational plans and assignments efficiently.
• Work with senior management on operational status, issues, new system and process development and overall strategy.
• Ensure the development and maintenance of policies and procedures in compliance with regulations and regulatory reporting requirements
• Investigate and resolve system and compliance issues and respond to questions from internal partners and regulatory agencies.
• Provide guidance and support to your leadership team to ensure team success in the following areas: Meet or exceed KPI’s including service level agreements (SLAs), Quality Control Targets (QC) and Productivity Goals.
• Analyst team management and support
• Manage FCRM customer relationships with focus on current operations status and future needs.
• Partner with FCRM Development Team to resolve system issues as they arise and design/develop new functions and features to enhance the maturity of the compliance program. Champion software development life cycle best practices including changes control, testing, quality, communication, documentation.
• Manage 3rd Party relationships and contracted work.
• Accurate and timely completion of audits.
• Accurate and timely completion of special projects.

Benefits

• Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
• Belong by joining one of nine Business Resource Groups to connect globally with networks and allies who share common interests and experiences.
• Grow your career in an agile, fast-paced environment with plenty of opportunities to progress.
• Continuously learn through ongoing training, development, and mentorship opportunities.
• Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.
• Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
• Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.
• Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees