Adobe Systems Incorporated-posted about 1 month ago
Full-time • Executive
San Francisco, CA
5,001-10,000 employees
Publishing Industries

Changing the world through digital experiences is what Adobe's all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours! The Opportunity Join us to lead, grow and define the vision for the ultimate community of Adobe customers! In this role, you will deliver and execute the strategy to turn our customers into enthusiastic advocates by building knowledge, connections and deepening relationships from adoption to advocacy!

  • Serve as a primary customer and market-facing evangelist for Adobe's products and practitioners.
  • Build vibrant and engaging communities of Adobe marketers in the agentic era
  • Define and lead the vision for a unified learning platform to drive product mastery, ecosystem loyalty, value realization and customer success.
  • Build the ultimate experiential learning destination, leveraging AI for personalization, gamification, and credentialing.
  • Ensure global scalability, accessibility, and seamless integration with Adobe's ecosystem.
  • Partner across the enterprise to align learning pathways with product evolution and go-to-market priorities.
  • Lead adoption marketing motions that ensure Adobe customers develop the skills needed to successfully adopt their enterprise products and discover the products' most compelling features.
  • Work across the enterprise with a cross-functional team to build compelling and engaging content including in-product guides, email nurtures, webinars, and co-authored content with expert customers.
  • Nurture advocacy in customer communities and deliver in-person and virtual skill building events, oversee user groups worldwide, grow an expert "champion" program, and deliver an annual success recognition gala.
  • Establish frameworks for microlearning, simulations, and generative AI-driven knowledge assistance.
  • Ensure all educational content reflects Adobe's brand voice, innovation ethos, and values.
  • Led an engagement and training program for the marketing community with broad reach in partnership with other organizations inside Adobe.
  • Establish performance metrics that connect engagement to retention and growth.
  • Lead a team of data analysts that oversee organic traffic metrics (SEO), produce statistical models that predict retained revenue from content and product feature usage, and implement Adobe technology to deliver personalized content to users at scale.
  • Build and nurture a vibrant learner community through recognition programs, leaderboards, and career pathways.
  • Partner with universities, certification bodies, and professional associations to expand Adobe credentials' market value.
  • Represent Adobe externally as a thought leader in digital learning and ecosystem enablement.
  • A minimum of ten years of experience in customer marketing, product management, data analytics, or community leadership, with deep expertise in digital customer engagement at scale
  • Experience leading teams in an agile software development environment including user stories and use cases, functional and non-functional requirements, and acceptance criteria to clearly define and communicate new services, features, and capabilities
  • A proven track record of building and growing global community or enablement programs that deliver measurable impact
  • Strong executive presence and cross-functional leadership, with the ability to influence across product, marketing, and field organizations
  • Analytical rigor and storytelling ability-translating data, feedback, and insights into compelling narratives and business outcomes
  • Passion for customer connection and celebration, grounded in empathy and creativity
  • Bachelor's degree required
  • MBA or equivalent experience preferred
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