Sr. Director, Commercial Analytics

Tandem Diabetes Care

4d • Remote

About The Position

GROW WITH US: Tandem Diabetes Care creates new possibilities for people living with diabetes, their loved ones, and their healthcare providers through a positively different experience. We’d love for you to team up with us to “innovate every day,” put “people first,” and take the “no-shortcuts” approach that has propelled us to become a leader in the diabetes technology industry. STAY AWESOME: Tandem Diabetes Care is proud to manufacture and sell the Tandem Mobi system and t:slim X2 insulin pump with Control-IQ+ technology — an advanced predictive algorithm that automates insulin delivery. But we’re so much more than that. Our company’s human-centered approach to design, development, and support delivers innovative products and services for people who use insulin. Because many of our own team members live with diabetes, or have a loved one impacted by diabetes, the work is personal, and we are committed to the cause. Learn more at tandemdiabetes.com A DAY IN THE LIFE: The Sr. Director, Commercial Analytics leads the development and day-to-day operation of a high-impact Commercial Analytics Center of Excellence (COE) that drives measurable improvements in commercial performance. This role sets the vision and strategy for KPI management and governance, oversees executive reporting, and ensures insight delivery across Sales, Marketing, Managed Markets, and Customer Experience. As a strategic partner to IT/Data teams, the role advances master data management (MDM), improves data quality, and builds scalable self-service analytics so decisions are grounded in trusted metrics, sound analysis, and actionable recommendations. This highly visible leader designs operating models, strengthens enterprise data governance, and applies advanced analytics and market understanding to create “one commercial truth,” accelerate decision-making, and optimize enterprise planning and resource allocation to define a clear growth pathway.

Requirements

• Demonstrated success building and leading teams; ability to influence cross-functionally in a federated environment.
• Ability to build a culture of learning and continuous improvement through test-and-learn, clear performance drivers, and transparent tradeoffs.
• Strong understanding of go-to-market (GTM) processes and commercial systems (e.g., Salesforce/CRM, BI tools, modern data stacks).
• Proven ability to establish governance (KPIs, definitions, dashboard standards) and partner effectively with IT/Data organizations.
• Ability to simplify data complexity, drive alignment and covert insights into action.
• Excellent analytical skills with experience in CRM and BI tools.
• Bachelor’s degree (B.A/B.S.) in related field or combination of equivalent education and applicable work experience.
• 12 years in commercial analytics, strategy, insights, or commercial operations analytics.
• 5 years prior experience leading/supervising a commercial operations or analytics department and associated staff.

Nice To Haves

• Experience supporting Sales Leadership Teams with performance management, territory effectiveness, coverage models, and pipeline/funnel analytics preferred.
• Experience supporting AOP/LRP processes, scenario planning, and investment tradeoff decisions in partnership with Finance/Strategy preferred.
• Experience with payer/channel analytics and pharmacy vs. DME/distribution dynamics preferred.
• Experience integrating third-party datasets and solving identity resolution/master data challenges preferred.
• Familiarity with forecasting, experimentation/causal inference, and marketing measurement approaches preferred.
• Experience working in Medical Technology, Pharmaceuticals or Healthcare strongly preferred.
• Skilled at effectively communicating department or area issues and results within and across functional areas and conducting presentations of technical information concerning specific projects or timelines.
• Able to gain cooperation of others at all levels within the organization.
• Skilled at effectively leading a cooperative team effort and organizing resources to achieve team goals.
• Able to make and prioritize process and resource decisions based on overall team needs.

Responsibilities

• Builds and leads the COE organizational design including hiring, onboarding, employee development and performance management.
• Defines and operates the COE engagement model including intake, prioritization, resourcing, service level agreements (SLAs), sprint rhythm and stakeholder communications.
• Establishes standards for analytical rigor including documentation, reproducibility, QA, and insights storytelling.
• Leads a federated analytics cadence across functions to drive alignment, reduce duplicative work, and accelerate decision-making.
• Creates and enforces enterprise KPI definitions, metric hierarchies, and dashboard governance (definitions, lineage, refresh cadence, version control).
• Owns the executive reporting roadmap and ensures consistency across the Customer Relationship Management (CRM) system, business intelligence (BI), planning, and downstream reporting/finance views.
• Partners closely with Area Sales Directors (ASDs) and Regional Sales Managers (RSMs) to maintain focus on growth markets and leverage data to clearly articulate the requirements to achieve that growth.
• Leads the quota-setting process, equipping Regional Sales Managers (RSMs) with the data and insights needed to appropriately challenge their teams and set targets that reflect priority growth areas by leveraging available datasets.
• Leads the quarterly metric & sales quota reviews, ensuring cross-functional alignment on targets, benchmarks, and performance narratives.
• Drives adoption by ensuring leaders trust the numbers, understand drivers, and use the outputs to make decisions.
• While partnering closely with Finance and Corporate/Commercial Strategy, leads the annual planning, reforecasting, long-range planning (LRP), and strategic prioritization, facilitating alignment on enterprise growth drivers and overall growth targets.
• Defines planning inputs and decision frameworks such as growth drivers, segmentation assumptions, channel mix, capacity/coverage models, and investment tradeoffs.
• Ensures tight alignment between commercial KPIs and financial outcomes (revenue, margin, CAC/LTV proxies where applicable), with clear attribution and accountability.
• Serves as a strategic thought partner to the Commercial Leadership Team by delivering timely, decision-grade insights on performance, pipeline health, territory effectiveness, coverage/targeting, and execution gaps.
• Creates recurring “Sales Insights” rhythms (weekly/monthly) that translate data into actions—what’s happening, why it’s happening, and what to do next.
• Partners with IT/Data to define and execute the master data management (MDM) strategy across Healthcare Providers (HCP), accounts, territories, products, channels, and key commercial entities.
• Owns the strategy, sourcing, and integration approach for third-party commercial data (e.g., IQVIA, MMIT, OneKey, specialty pharmacy/access datasets).
• Implements measurement frameworks that responsibly incorporate external data and clearly quantify ROI/value delivered.
• Leads analytics for critical initiatives such as HCP engagement effectiveness, targeting and coverage, channel evolution (e.g., pharmacy-first), funnel performance, forecasting, marketing optimization, customer experience, and operational execution.

Benefits

• Tandem offers health care benefits such as medical, dental, vision available your first day, as well as health savings accounts and flexible saving accounts.
• You’ll also receive 11 paid holidays per year, unlimited PTO and you will have access to a 401k plan with company match as well as an Employee Stock Purchase plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Number of Employees: 501-1,000 employees