Sr. Director, Commercial AI Product Owner, AIA

Pfizer

90d • $204,700 - $341,100

About The Position

The Commercial AI Product Owner will lead an AI product for the commercial AI Acceleration team to design, develop, and scale real-time messaging suggestions for end customers, leveraging approved content and logic defined in partnership with marketers to improve HCP engagement effectiveness and drive business outcomes.

Requirements

• BA / BS required.
• 12+ years of experience leading cross-functional commercial projects (graduate degrees can be substituted for experience).
• Understanding of AI and machine learning frameworks and libraries.
• Experience in leading teams.

Nice To Haves

• Experience with cloud platforms and tools for deploying AI models, such as AWS, Google Cloud, or Azure.
• Experience in AI development, including hands-on experience with designing, training, and deploying AI models.
• Ability to lead and inspire a team, fostering collaboration and innovation.
• Strong project management skills, including the ability to plan, execute, and deliver projects on time.
• Excellent communication skills for articulating complex technical concepts to non-technical stakeholders.
• Strategic thinking to align AI initiatives with business goals and industry trends.
• Strong analytical and problem-solving skills to tackle complex challenges in AI development.
• Creativity to innovate and find novel solutions to problems.
• Understanding of ethical considerations and biases in AI, and commitment to developing responsible AI systems.
• Awareness of privacy and security issues related to AI and data handling.
• Understanding of marketing, brand management, and commercial analytics to ensure relevant and impactful solutions.

Responsibilities

• Build strong relationships with end customers to understand call workflows, identify pain points, and translate needs into product requirements.
• Translate approved business cases into a pod roadmap with clear scope, milestones, success metrics, and risks, in partnership with Digital and marketing stakeholders.
• Own the intake, refinement, sizing, and prioritization of backlog items to maximize business value and impact to business teams within capacity constraints.
• Partner with translators and UX to define problem statements, message flows, prompts, and UI specifications tailored to field requirements, including designing the taxonomy to map barriers to each individual HCP.
• Ensure compliance with data access, model approvals, risk controls, brand, and regulatory requirements before development begins.
• Lead a cross-functional team of 6-10 (data science, ML engineering, full-stack, solution architecture, UX, agent ops, business translators) through iterative development cycles.
• Oversee release readiness including test plans, go/no-go decisions, stakeholder alignment, and deployment execution with engineering/DevOps.
• Conduct UAT and production smoke tests, validate guardrails and monitoring, and ensure systems meet SLOs/SLAs on latency, accuracy, availability, and cost.
• Partner with the Change Management & Training Lead and cross-functional partners to support change management and drive adoption, providing input on training and communications while ensuring consistency of in-product guidance and messaging from the core product and marketing teams.
• Triage and resolve user issues, communicate updates and workarounds, and manage incident reporting trends.
• Track and report KPIs including adoption, relevance, business outcomes, and delivery predictability; continuously refine based on marketer and user feedback.
• Partner with other AI pods to ensure seamless integration and continuity of insights.
• Foster a pod culture of clarity, speed, collaboration, and accountability to deliver measurable business impact.

Benefits

• 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution.
• Paid vacation, holiday, and personal days.
• Paid caregiver/parental and medical leave.
• Health benefits to include medical, prescription drug, dental, and vision coverage.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Chemical Manufacturing
• Education Level: Bachelor's degree