Sr Director, Client Services

Magnit

9d • $160,000 - $190,000

About The Position

The Senior Director role, is a strategic and influential leader responsible for overseeing a portfolio of high-value client relationships. This role is critical in driving enterprise client satisfaction, retention, and accelerated growth across all Magnit services. The Senior Director serves as a trusted advisor to C-suite and senior executive stakeholders, guiding the strategic evolution of their contingent workforce programs while ensuring alignment with broader business goals.
This role partners closely with cross-functional leaders across Sales, Product, Operations, and Marketing to drive innovation, continuous improvement, and client success. The Senior Director plays a key leadership role in shaping and executing account strategies, expanding wallet share, and contributing to the broader strategic direction of the Client Delivery organization. The Senior Director is also responsible for the performance, development, and leadership of Account Managers/Senior Account Managers on their team.

Requirements

• Bachelor’s degree required; advanced degree preferred; or equivalent experience
• 12+ years of progressive experience in strategic account management, enterprise sales, or client delivery
• Proven track record of successfully growing multi-million dollar accounts and achieving double-digit revenue growth
• Global strategic thinking, financial acumen, and ability to drive global expansion initiatives
• Ability to manage a portfolio of at least $150M in spend and 1.5M GP
• Experience managing and scaling account teams across large, complex enterprise clients
• Strategic mindset with strong consultative selling skills and a demonstrated ability to drive executive engagement
• Outstanding executive communication, negotiation, and relationship management skills
• Strong business acumen, analytical capabilities, and comfort with CRM tools and reporting metrics
• Ability to influence at the executive level and lead through complexity and change
• Willingness to travel as needed for client and team engagement

Nice To Haves

• Deep knowledge of contingent workforce, staffing, or HR services industry preferred

Responsibilities

• Maintain strong relationships with C-level executives and decision-makers across global client accounts. Serve as a strategic partner, understanding regional challenges, market trends, and business needs.
• Serve as the next level point of contact and escalation for executive-level client stakeholders across a portfolio of enterprise accounts.
• Leverage deep knowledge of all Magnit product lines to develop new client growth strategies.
• Lead the creation and execution of client-specific strategic growth plans focused on retention, expansion, and solution innovation.
• Drive revenue growth by identifying, pursuing, and closing upsell and cross-sell opportunities across Magnit’s full suite of offerings.
• Collaborate with internal teams to design and deliver custom solutions that address complex, enterprise-scale client needs.
• Lead strategic planning for Quarterly and Annual Business Reviews in partnership with internal stakeholders, ensuring client alignment and value delivery.
• Champion the voice of the client internally by identifying opportunities for product or service innovation based on evolving client needs.
• Ensure proactive tracking and management of all client interactions, pipeline activities, and engagement metrics in CRM systems.
• Lead and mentor a high-performing team of Account Managers/Senior Account Managers; oversee performance management, talent development, and succession planning.
• Represent Magnit at key industry and client events, sharing thought leadership and reinforcing brand presence.
• Influence internal operational excellence and continuous improvement initiatives to enhance client satisfaction and delivery quality.
• Travel as required to support executive client meetings, team development, and strategic initiatives.

Benefits

• unlimited PTO
• medical, dental, and vision coverage
• retirement planning
• discounts and perks for tickets, travel, merchandise and more!
• Magnit will match employee contributions to favorite charities and support corporate volunteering hours to make a difference in your community!

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 1,001-5,000 employees