Sr. Director, Client Services - EPIC - Evernorth - Remote

Cigna Healthcare

2d • Remote

About The Position

Join Evernorth Health Services as we transform care delivery for health systems nationwide. As a Sr. Director of Client Services, you’ll lead strategic EPIC conversion projects that empower hospitals to deliver exceptional infusion care at home. Your expertise will shape outcomes that matter—better workflows, stronger partnerships, and improved patient experiences. As part of Evernorth Health Services, this role supports CarepathRx within our Pharmacy and Care Delivery organization. Our team focuses on specialty pharmacy and infusion services in partnership with hospitals and health systems. Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Requirements

• 8+ years of experience in Admissions/Revenue Cycle with EPIC EMR implementations.
• Healthcare industry experience, specifically in infusion services.
• Proven success managing complex EMR projects with measurable outcomes.
• Strong understanding of EPIC modules and workflows, especially infusion care.
• Excellent communication, organizational, and problem-solving skills.
• If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

Nice To Haves

• Bachelor’s degree in Healthcare, Business, or Information Technology.
• EPIC certification(s).
• Consulting experience with health systems and infusion companies.
• Proficiency with project management tools and Microsoft Office Suite.

Responsibilities

• Lead EPIC EMR conversion projects for health systems, focusing on infusion services.
• Serve as the primary consultant and trusted advisor to health system leadership.
• Design and implement best practices that optimize infusion workflows and project success.
• Develop and maintain project plans, timelines, and deliverables to ensure on-time execution.
• Facilitate collaboration across technical, clinical, and operational teams to achieve strategic goals.
• Identify risks and implement mitigation strategies to keep projects on track.
• Communicate progress, milestones, and outcomes to stakeholders with clarity and confidence.
• Travel up to 50% monthly to support client engagements and project delivery.

Benefits

• Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs.
• We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 5,001-10,000 employees