Sr. Director, Client Services - EPIC - Evernorth - Remote

The Cigna Group

3d • Remote

About The Position

Join Evernorth Health Services as we transform care delivery for health systems nationwide. As a Sr. Director of Client Services, you’ll lead strategic EPIC conversion projects that empower hospitals to deliver exceptional infusion care at home. Your expertise will shape outcomes that matter—better workflows, stronger partnerships, and improved patient experiences.

Requirements

• 8+ years of experience in Admissions/Revenue Cycle with EPIC EMR implementations.
• Healthcare industry experience, specifically in infusion services.
• Proven success managing complex EMR projects with measurable outcomes.
• Strong understanding of EPIC modules and workflows, especially infusion care.
• Excellent communication, organizational, and problem-solving skills.

Nice To Haves

• Bachelor’s degree in Healthcare, Business, or Information Technology.
• EPIC certification(s).
• Consulting experience with health systems and infusion companies.
• Proficiency with project management tools and Microsoft Office Suite.

Responsibilities

• Lead EPIC EMR conversion projects for health systems, focusing on infusion services.
• Serve as the primary consultant and trusted advisor to health system leadership.
• Design and implement best practices that optimize infusion workflows and project success.
• Develop and maintain project plans, timelines, and deliverables to ensure on-time execution.
• Facilitate collaboration across technical, clinical, and operational teams to achieve strategic goals.
• Identify risks and implement mitigation strategies to keep projects on track.
• Communicate progress, milestones, and outcomes to stakeholders with clarity and confidence.
• Travel up to 50% monthly to support client engagements and project delivery.

Benefits

• Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs.
• We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Director