Sr. Director, Client Engagement

AGDATA LP

89d

About The Position

The Sr. Director, Client Engagement is responsible for leading AGDATA’s client engagement strategy for National, Strategic, and Key Manufacturers, as well as for AGDATA’s channel partners (both as data submitters and as buyers). This role oversees a team of Engagement Managers and Project Managers, leading the Sr. Manager, Strategic & Emerging/Key Accounts and the Sr. Manager, Project Management, to ensure high-quality service delivery, operational excellence, and strategic account growth. The Senior Director partners cross-functionally to align client needs with AGDATA’s capabilities. Drives standards and continuous improvement across engagement and project management functions.

Requirements

• 15+ years of experience in account management, client service, strategic program management, and/or relationship management in a data- and technology-driven business.
• Experience engaging client partners at all levels, including senior executives of F1000 companies.
• Experience in developing and producing insights and associated materials for very senior client audiences.
• Experience managing and developing client-facing professionals.
• Strong process-orientation, analytical skills, and ability to build SOPs and MBOs that drive continuous improvement.
• Exceptional written and verbal communication skills.

Nice To Haves

• Agricultural industry experience preferred, especially with sales and marketing teams.
• Experience with financial services technology and/or SaaS ecosystems helpful.
• Project Management Professional (PMP) or other Agile certifications helpful.

Responsibilities

• Lead a team of Engagement Managers (EMs) and Project Managers who manage client and submitter relationships across multiple project tracks and teams.
• Ensure that team members understand and support client business objectives, as well as AGDATA objectives built on a foundation of solid knowledge of AGDATA services and capabilities.
• Ensure that Engagement Managers properly set and manage client expectations, holding both internal and external stakeholders accountable for delivering desired outcomes.
• Build and evolve 'Play Books' that provide EMs and PMs with clarity regarding roles, responsibilities, and accountabilities.
• Develop a team of highly self-directed Engagement Managers & Project Managers who utilize and improve standard tools.
• Select, onboard, lead, and develop team members for EM and PM positions in both the US and Canada.
• Work with COO to define and achieve EM & PM objectives that align with key AGDATA priorities.
• Identify opportunities to offer new solutions to support client success.
• Serve as client escalation point to provide EM support.
• Attend selected internal and external meetings to observe EMs and PMs 'in action' and provide feedback for growth.
• Facilitate and/or attend various leadership and operational meetings to shape culture and foster ongoing collaboration.
• Support ad-hoc business events and initiatives requiring partnership with various third-party data submitters.
• Ensure ongoing focus on measuring, socializing, and improving client health scores across the business.
• Partner with Finance and Sales teams to ensure the health of our client receivables and effectiveness of our invoicing processes.
• Administrative responsibilities include timesheet, purchase order, invoice, and expense approvals.

Benefits

• Four medical, two dental and two vision plans.
• Health Savings Account with employer contributions.
• 401(k) retirement savings plan with matching company contributions.
• Tuition reimbursement program.
• Employee Assistance Programs including virtual counseling sessions.
• Pet Insurance.
• Paid time off and competitive holiday options.
• Flexibility to work from home and adjust hours.
• Free snacks and drinks in the office.
• Best-in-class onboarding experience.
• Unparalleled visibility and communication with senior leadership.
• Positive feedback atmosphere with Shout Out Program.
• Monthly in-person and virtual town halls.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 101-250 employees