Sr. Director, Application Services & Business Processes

Reworld Waste

117d

About The Position

Technology is a key value driver for Reworld, and the Information Technology (IT) function supports all aspects of Reworld’s business objectives, operations, processes, and governance. The Senior Director – Application Services & Business Process Leadership will lead enterprise initiatives at the intersection of business process optimization and application life cycle management. This role ensures that IT systems deliver measurable business value, applications perform efficiently, and business processes are optimized to support organizational goals. The Senior Director will bridge strategic IT planning and operational execution, aligning enterprise application services, roadmap management, business process and technology architecture, governance, and ERP/CRM enterprise applications ecosystems implementation with business priorities. This role is a key advisor to senior leadership and a hands-on driver of operational excellence.

Requirements

• Bachelor’s degree in Computer Science, Information Systems, Business Administration, or related field; MBA preferred.
• 10+ years of IT and business/industry work experience, including hands-on experience in application management, business process leadership, and ERP initiatives.
• 5–7 years of leadership experience, including managing teams, cross-functional initiatives, and enterprise application or business process portfolios.
• Demonstrated experience managing enterprise applications, business process optimization, and multi-project portfolios.
• Familiarity with IT governance, compliance, enterprise architecture, and security frameworks.
• Strong stakeholder management and executive communication skills.

Nice To Haves

• Certifications such as Lean Six Sigma, Agile, or ITIL are highly desirable.

Responsibilities

• Develop, maintain, and communicate IT and business process and technology roadmaps that align with enterprise objectives.
• Coordinate cross-functional initiatives to ensure progress, dependencies, and outcomes are clearly understood by leadership and stakeholders.
• Translate strategic objectives into actionable plans with measurable results, balancing resources, priorities, and business needs.
• Design, document, and optimize business processes, capturing 'as-is' and 'to-be' workflows.
• Maintain enterprise-wide business process architecture to ensure processes, applications, and technology platforms are integrated effectively.
• Partner with business leaders to standardize, scale, and improve processes, identifying automation opportunities and governance requirements.
• Monitor and analyze enterprise applications to identify performance gaps, inefficiencies, and opportunities for enhancement.
• Drive continuous improvement initiatives in partnership with IT and business teams, ensuring applications deliver maximum operational value.
• Lead initiatives for user adoption, training, and application updates to reinforce best practices and sustain engagement.
• Support IT governance frameworks and best practices to ensure alignment with enterprise standards.
• Assist in oversight of IT security, risk management, and regulatory compliance activities relevant to applications and business processes.
• Provide guidance and reporting to leadership on adherence to policies, standards, and controls.
• Drive accountability across IT and business transformation projects, ensuring initiatives are delivered on time, within scope, and aligned with strategic goals.
• Establish project governance structures, manage dependencies, and monitor resource allocation.
• Provide oversight and support for project prioritization, funding requests, and performance tracking.
• Lead ERP/CRM and other enterprise applications system initiatives throughout the full lifecycle, including requirements gathering, design, implementation, adoption, and optimization.
• Collaborate with business and IT teams to ensure systems meet operational requirements and deliver expected ROI.
• Provide architecture guidance, ensuring enterprise systems are integrated and scalable to support business objectives.
• Build and maintain strong relationships with business leaders to identify operational challenges and opportunities where technology-enabled solutions can deliver value.
• Serve as a trusted advisor to senior management on application performance, process optimization, and technology-enabled initiatives.
• Support the CIO in translating enterprise IT strategy into executable plans for the business units.
• Identify emerging technologies relevant to application services and business processes and provide recommendations for adoption.
• Pilot or oversee new tools or automation opportunities to enhance process efficiency or application performance, under CIO guidance.

Benefits

• Equal Opportunity Employer
• Affirmative Action Program (AAP)
• Reasonable accommodation for individuals with disabilities

What This Job Offers

• Career Level: Senior
• Education Level: Bachelor's degree
• Number of Employees: 11-50 employees