DocuSign-posted 3 months ago
$233,300 - $373,525/Yr
Full-time • Senior
Remote • San Francisco, CA
Professional, Scientific, and Technical Services

In the position of a Sr. Director of Application Product Management, you will lead the Product Management team for a strategic portfolio of business applications. You will be responsible for understanding the end-to-end process lifecycle, analyzing complex business problems, and driving solutions that achieve automation and autonomous experiences for our business functions and customers. You will lead a team of technology product experts and you will collaborate with Docusign's business operations teams and cross-functional enterprise teams to create a product vision and deliver world-class, at-scale applications that tie the end-to-end experience. The success of the candidate is based on the understanding of industry best practices, and having the ability to translate the business needs into technical requirements & solutions that delight our internal customers. This position is a people manager role reporting to Vice President, Applications Product Management.

  • Serve as a strategic partner to the business and partner teams.
  • Develop and execute the strategic business plan for IT Application products including ERP, CRM, and enterprise applications that align with company goals.
  • Develop product vision and innovative approaches for new and existing customer-facing and internal operations.
  • Understand, anticipate business needs and translate them into IT product roadmap.
  • Deliver business results and drive measurable impact to business metrics.
  • Manage various technology initiatives concurrently, lead multiple resources to ensure successful completion of operational technology projects.
  • Drive conversations with engineering teams and cross functional stakeholders.
  • Identify and proactively manage risk areas and commit to see an issue through to complete resolution.
  • Follow trends in technology and new solutions that should be further explored.
  • Represent the enterprise with technology vendors.
  • Build and foster high-performing agile teams, including working with outsourced vendors.
  • Leverage AI skills and tools to enhance product management processes.
  • Ensure organization design and team are in place to deliver against plans.
  • Ensure strong operational processes are in place to deliver across all areas of responsibility.
  • Create an environment for innovation connected to growth, customer retention, upsell, and efficiency levers.
  • Responsible for integrating AI technologies into enterprise workflows to drive measurable business outcomes.
  • Bachelor's Degree in Business Administration, Engineering or Information Systems.
  • 15+ years expertise implementing business applications in high technology/subscription software organizations.
  • Strategic leadership to conceive and lead transformations in partnership with senior stakeholders.
  • Expertise managing senior and experienced product leaders and has worked in a matrix organization.
  • Demonstrated experience in enterprise system implementations for global companies.
  • Expertise with key IT domains and business processes such as ERP, CRM, Partner Integration Collaboration, Case Management Systems, Customer Success Platforms, Knowledge Management Systems, and Adoption solutions.
  • Leadership in implementing large-scale programs with a Product Management mindset in an agile scrum-based model for process and systems rollout, adoption and maintenance.
  • Demonstrated success in integrating AI technologies into enterprise workflows to achieve quantifiable business results.
  • Paid Time Off: earned time off, as well as paid company holidays based on region.
  • Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement.
  • Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment.
  • Retirement Plans: select retirement and pension programs with potential for employer contributions.
  • Learning and Development: options for coaching, online courses and education reimbursements.
  • Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events.
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