Sr. Director, Airframe Maintenance and Field Support

JSSI • Chicago, IL

51d • $190,000 - $220,000

About The Position

The Airframe Maintenance and Field Support Director plays a mission-critical role in leading JSSI´s Airframe Business. Reporting directly to the EVP of Maintenance Operations, this position is accountable for ensuring the flawless planning, execution, and cost management of all airframe maintenance events. This position will lead a high-performing team of Technical Advisors, which will support JSSI´s (HCM) customers on Scheduled and un-scheduled events. This team will ensure that all shops visits flow smoothly, and our material purchasing is leveraged by JPL.

Requirements

• Proven leadership experience managing maintenance events.
• Experience in planning and managing maintenance events for a fleet operator.
• Strong technical knowledge of airframe Maintenance.
• Strategic mindset with operational execution excellence.
• At least 10 years of experience in Business Aviation.
• Bachelor's degree in aviation field preferred.
• Excellent Microsoft Excel, Word, and PowerPoint skills.
• Strong interpersonal skills.
• Ability to read and write articulately and analytically.
• Clear understanding of relevant technical skills.
• Ability to multi-task and work well under pressure.

Responsibilities

• Lead, mentor, and develop the field support team to ensure processes and procedures are consistently followed.
• Ensure the team is delivering world-class customer service while minimizing overall maintenance cost.
• Drive the team to strengthen their relationships with our key vendors and customers.
• Own and manage relationships with JSSI´s key vendors. Develop and strengthen relationships with main shops where JSSI´s maintenance events take place.
• Actively engage in the negotiations with vendors and suppliers regarding JSSI´s Airframe Business.
• Collaborate with JPL to ensure material availability and cost efficiency for every event.
• Visit MRO´s/Shops on a regular basis.
• Contribute to cross-functional efforts to deliver an accurate Airframe Business forecast.
• Ensure budget accuracy by driving best practices within the Airframe and Field Support teams.
• Identify opportunities for savings and efficiencies while maintaining service quality.
• Serve as a liaison between JPL and JSSI to ensure timely parts procurement for Airframe events.
• Support Underwriting with insights on potential cost variances and event-related risks.
• Act as the primary bridge between customers and the technical team to prevent and resolve complications.
• Strengthen relationships with customers.
• Deliver the best quality service.
• Leverage technology to improve process efficiency.
• Act as the leader for the transition from Salesforce to Elevate, ensuring a seamless changeover.

Benefits

• For this role, the annual base pay generally ranges from $190,000 to $220,000, with the final offer determined by variable factors including but not limited to market location, job-specific knowledge, skills, education, and experience.
• In addition, your total rewards package may include an annual discretionary bonus plan, incentive or sales bonus plan, or other form of additional compensation, based on your role.
• Additionally, for full-time employees based in the USA, Canada, or the Philippines, we are proud to offer a robust suite of benefits. This ranges from insurance offerings such as medical, dental, vision, retirement savings programs, among others, starting day one of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Industry: Support Activities for Transportation
• Number of Employees: 501-1,000 employees