Sr. Director, AI & Automation

Dayforce

119d

About The Position

Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region. Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce. Our brand promise - Makes Work Life Better™ - Reflects our commitment to employees, customers, partners and communities globally. We are seeking a strategic and operationally-driven AI and Automation Leader to transform how employees work, collaborate, and experience technology across the organization. This role will lead a team focused on the enterprise strategy and execution of AI adoption, collaboration platform operations, and process automation (including RPA and bots) to improve employee experience, productivity, and communication across teams. In addition to owning intelligent experience design and platform governance, you will support internal communications events, other collaboration platforms (Dropbox, Miro etc.) and lead automation initiatives to streamline manual processes across business units using platforms like UiPath.

Requirements

• Bachelor’s or Master’s degree in Computer Science, Data Science, HR Tech, or a related field.
• 10+ years of experience in digital transformation, enterprise automation, or collaboration technology leadership.
• 1-3+ years experience in AI/ML or generative AI implementation.
• 1-3+ years experience in RPA solutioning and bot development (esp. UiPath).
• 1-3+ years experience in collaboration platform support and integration (Zoom, Teams, Dropbox, etc.).
• Strong cross-functional leadership, program management, and stakeholder engagement capabilities.
• Experience building and managing a Bot CoE or automation hub.
• Experience with ChatGPT and other AI tools.
• Familiarity with LLM orchestration frameworks (LangChain, vector search, agent pipelines).
• Experience with EX platforms (e.g., Qualtrics, Viva, ServiceNow HRSD).
• Comfort working with security, data privacy, and compliance teams on HR- and employee-related AI policies.

Nice To Haves

• Solid understanding of HR and HCM workflows, digital workplace strategies, and employee experience metrics.

Responsibilities

• Lead the design and delivery of AI solutions including virtual assistants, copilots, and generative AI tools.
• Improve employee engagement, reduce friction, and personalize work experiences using data and automation.
• Establish responsible AI governance, including policy design, risk evaluation, explainability, and oversight.
• Run an intake and evaluation process to prioritize AI, RPA, and productivity initiatives based on feasibility and business impact.
• Lead training sessions, office hours, and enablement workshops to help users unlock the full value of collaboration and productivity tools.
• Lead automation efforts to design and deploy RPA bots and intelligent workflows across HR, Finance, IT, Operations, and other functions.
• Drive end-to-end automation delivery — from discovery, design, build, and deployment to monitoring and continuous optimization.
• Manage and optimize enterprise collaboration tools including Zoom, Microsoft Teams, Dropbox, Miro, Confluence, Jira etc.
• Partner with Internal Comms and Executive Leadership to support and manage technical aspects of company-wide events.
• Design and run enablement programs for AI, RPA, and collaboration tools.
• Define KPIs and dashboards to track the impact of AI, RPA, and platform initiatives on employee productivity, collaboration efficiency and automation ROI.

Benefits

• Excellent time away from work programs.
• Comprehensive wellness initiatives.
• Recognition through competitive pay and benefits.
• Opportunities for personal and professional growth.
• Volunteer days and community impact initiatives.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees