Sr. Director, Agentic Talent Management & Performance Systems

Salesforce.com • Chicago, IL

75d • $196,800 - $300,200 • Remote

About The Position

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. This is a critical leadership role for a dynamic, results-oriented Senior Director to architect the future of talent and performance management in an AI-first enterprise. This leader is the talent architect who blends deep expertise in global talent strategy and behavioral science with a product and systems mindset, owning the design and governance of a cross-functional platform that leverages AI and agentic capabilities to create a simpler, smarter, and measurably better employee and manager experience.

Requirements

• 10+ years of experience in a leadership role, with a focus on enterprise talent and performance management programs within a global, tech-forward organization (e.g., big tech or tech industry).
• Proven track record of designing, launching, and scaling high-impact programs across performance management, talent reviews, promotions, and skills-based strategies.
• Demonstrated success in building, owning, or significantly overhauling an enterprise talent/performance system with a strong product approach (shipped measurable releases, managed a backlog).
• Practical experience defining business requirements for deploying LLM-powered workflows, agents/copilots, or decision support in HR/talent contexts.
• Expert in using people analytics and telemetry to measure program health, adoption, business impact, and build persuasive business cases for investment.
• Proven success in managing and mentoring a high-performing team and influencing a diverse range of stakeholders, including executive audiences.

Nice To Haves

• Advanced degree in Org Psych, I/O, People Analytics, or MBA is highly desirable.

Responsibilities

• Define and Architect the Talent Operating System: Own the multi-year vision and roadmap for a simplified enterprise performance management (V2MOM/goal setting, check-ins, feedback, evaluations), promotions, and talent review programs, ensuring they drive a culture of high performance and readiness for the future of work.
• Establish Ethical and Programmatic Guardrails: Serve as the talent steward for responsible AI. Define the Human-in-the-Loop requirements for all high-stakes talent decisions and specify the auditability criteria to ensure transparency, fairness, and compliance in agentic outputs.
• Architect the AI-Fluency Competency Model: Define, embed, and own the behavioral standards and technical competencies for AI fluency across the workforce (e.g., responsible use, prompt engineering). Ensure AI skill definitions and measurement are psychometrically sound and tied to career progression.
• Set the Metrics Architecture: Define the foundational metrics (inputs → behaviors → outcomes) to ensure clear performance expectations and data-informed decisions.
• Own the Talent Platform Roadmap: Serve as the business owner for the Talent & Performance platform (roadmap, backlog, and release criteria), leading discovery, pilots, and scaling.
• Design the Agentic Experience: Design the content, tone, and ethical rules for all agent-led 'next best actions' and coaching prompts. Deliver radically simplified cycles (goals, check-ins, feedback) with embedded, developmental coaching from agents.
• Partner for Data Consolidation: Partner with Tech, Product, and Operations to define the canonical employee/talent data model (skills graph, goals, outcomes, feedback, agentic telemetry) and ensure data is integrated and governed across all core systems (HRIS, performance, productivity).
• Drive Outcome Linkage: Design systems that automatically surface performance evidence and outcomes, demonstrating a clear connection between work activity and impact.
• Lead, mentor, and inspire a high-performing team of talent program leads. Act as a strategic partner to executive leadership, HR Business Partners, and cross-functional teams (e.g., Legal, Security).
• Lead company-wide change management and enablement with clear communications, manager training, and executive storytelling to ensure high adoption and trust in the new agentic performance system.
• Drive accountability and excellence across the program lifecycle, proactively identifying and resolving operational complexity.

Benefits

• Time off programs
• Medical, dental, vision
• Mental health support
• Paid parental leave
• Life and disability insurance
• 401(k)
• Employee stock purchasing program

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Publishing Industries
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees