Sr. Director, Account Management (Remote)

Inspira Financial•Oak Brook, IL

14d•Remote

About The Position

The Sr. Director, Account Management, will report to the Managing Director in the H&B Account Management Department. This role is responsible for the oversight of all client related activities in a prescribed region, consisting of Team Leads (Managers) and their respective teams of Account Client Managers responsible for building strong personal and collaborative partnerships with an assigned book of business to achieve customer satisfaction, retention, and profitable growth and execute cross-sell and conversion initiatives. This role is responsible for developing a growth and retention strategy for the region and establishing a strong foothold with Aetna key players and other affiliates while serving as executive sponsor for key clients and working cross-functionally with various departments to support account management issues or concerns. This role demands a high working knowledge of the client base, key contacts, pricing for renewals and ultimately an execution of a retention strategy to ensure revenue protection. They are to champion all cross-selling activities in their respective market and ensure proper communication flow occurs throughout their organization

Requirements

15+ years of experience in consumer directed benefits account management with 10+ years leading account management teams required
Bachelor’s degree in Business, Healthcare administration, Marketing or equivalent combination of education, experience and training required
Ability to effectively delegate to keep team productive, with realist expectations on timelines needed to complete projects
Demonstrated ability to perform in complex situations
Demonstrated strong interpersonal skills
Experience presenting educational material or compelling story to direct reports and clients
Excellent analytical skills with a proactive nature
Strong organization skills with a drive to meet deadlines
An affinity for accuracy and efficiency
Proficiency in Microsoft Excel, Word (including mail merge) and Outlook
Strong verbal and written communication skills
An aptitude for prioritization and multi-tasking
Strong collaboration skills
A drive to learn and apply new concepts quickly
Ability to prioritize numerous tasks

Nice To Haves

Experience with Salesforce CRM preferred

Responsibilities

Manage and cultivate positive, collaborative relationships with clients by promoting and educating their team members and clients on the Inspira value proposition
Execute financial strategy associated with the customer that includes short-term and long-term strategies to maximize profitability. Aimed at helping our participants with creating and achieving their healthcare financial wellness goals
Coordinate with direct reports to grow existing client revenue through several approaches. Introduce and sell additional products to the client, grow existing product membership by supporting client member educational needs and Open Enrollment support, and lastly as appropriate adjust pricing to increase revenue using applicable renewal guidelines
Monitor all financial/profitability/usage targets and accountable for preparing/coaching their team members to conduct quarterly business reviews with these clients and thoroughly explain the metrics and analytics for each of these accounts. This ensures proactive analysis of customer’s utilization reports
Other duties as assigned.
Driving strategy and execution for SMB market segments
Developing tailored account management approaches for SMB clients
Identifying growth opportunities within SMB portfolios
Collaborating with cross-functional teams to support SMB initiatives
Manages a team of 5-8 directs to achieve results.
Provides regular and timely feedback, sets performance goals, and supports professional growth.
Leads hiring and training processes to cultivate a high-performing team.
Directs the daily workflow of the team/department.
Authority on and directs a distinct company-wide area of work
Develop goals, metrics, and execution plan for their function (from the broader strategy laid out by their leader) and deliver on time results as well as determine, follow, and meet their set budget plan.
Set challenging goals, and develop metrics and execution plan to accomplish them for the function
Work cross-functionally to deliver on strategic initiatives and shared goals
Coach, mentor, and challenge in a way that inspires people to reach their full potential