Sr. Director, Account Executive

First National Bank

2d•Remote

About The Position

The Opportunity: Build Partnerships with Impact. Work Ahead of the Curve. Connect Customers to the Brands they Love. We’re a Loyalty Customer-Led institution that is more than an issuer of credit cards. We specialize in providing comprehensive credit card programs that are backed by a sophisticated infrastructure that meets our partners' and customers' needs and includes marketing and sales access across 20,000 point of sale locations, touching 100 million brand loyalists. We want people with natural drive, a tenacity to succeed and who want to make a difference every day. In return, we will equip you with tools and training so that you can deliver the biggest possible outcomes. We are looking for a Senior Account Executive to join our team during a time of significant growth and investment in our Partnership Division. Drawing on our 165 years of experience, you will build strategic partnerships that help connect customers to the brands they love. The Senior Account Executive will lead a collaborative effort that ultimately delivers credit card program solutions to assigned partners with a portfolio of $500mm or greater. They will be responsible for forging long-term relationships that enable us to meet and exceed the profitability and growth goals of our partners. They will also join with others across our diverse enterprise to optimize opportunities to meet partners needs. The right candidate will possess superior communication and organizational skills that allow them to engage in regular business updates with partners, set deadlines, execute priorities, and provide subject matter expertise on portfolio performance, partner contracts, and industry trends.

Requirements

Bachelor’s Degree in Business or equivalent working experience
10-15 years’ experience in credit card industry or equivalent
External client management/relationship management experience (expectations, communications, negotiations, escalation, feedback, contract management, etc.)
Experience demonstrating strong P&L acumen and driving cost/benefit analysis to set strategic initiative prioritization
Detail oriented with excellent organizational and time management skills
Ability to manage competing and at times complex priorities – experience in fast paced environments.
Excellent communication skills (Verbal and Written) and presentation skills
Ability to lead a team in cross-functional structure
Ability to network, develop relationships and leverage relationships.
Candidates must possess unrestricted work authorization and not require future sponsorship.

Responsibilities

Responsible for ensuring the development, growth and retention of assigned brand portfolios, acting as senior relationship consultant to meet and exceed business expectations.
Coordinate and lead regular, strategic, in-person business updates for assigned partners.
Drive the formation and analysis of profit & loss reports for assigned partners.
Assist in business development support as needed and lead others on assigned teams to solve complex problems.
Develop cost/benefit analysis to set strategic business priorities to maximize growth, revenue and partner-satisfaction.
Serve as a subject matter expert and for assigned partner contracts and portfolios.
Develop and maintain a deep understanding of industry trends, both payments-related and otherwise, impacting the businesses of assigned partners.
Develop and manage budgets and forecasts for new account growth & marketing expenditures for assigned partners.
Responsible for ideation, setting road maps, go-to market strategies, product management and product development for assigned partner programs.
Accountable for contract management
Act as a leader with internal cross-functional teams to ensure delivery of all items aligned to the partner strategy.
Communicate proactively with all stakeholders and internal teams on all aspects of the partner relationship including: Strategies of assigned partners and how their work fits in Priority of work to be executed for assigned partners along with any changes or shifts Industry knowledge and best practices as it relates to work for the partners
Lead prioritization conversations for assigned partners and ensure internal teams are aligned appropriately
Oversee internal partners to ensure day-to-day partner requests are responded to appropriately and expeditiously.
Complying with the Bank's Customer Identification Program and Customer Due Diligence Policy
Identifying, monitoring and reporting suspicious activity
Completing BSA/AML training in a timely manner as directed by management