Sr. Dir., Enterprise Technical Architecture

ServiceNow•West Palm Beach, FL

4h•Remote

About The Position

Senior Director, Technical Architecture Overview The Senior Director, Technical Architecture serves as a senior technical leader and innovation catalyst within the Enterprise Architecture, Integrations and Services (EAI) organization. This is a technically diverse role requiring "handson" technical/engineering experience and skills and an evolved leadership profile to influence the adoption and use of architectures. We are seeking a technical engineering leader from a very large-scaling environment who has led a team of advanced architects and driven multiple visionary technical architectures from research to POC to solution reference archictures to implementations in multiple enterprise scenarios. This role reports directly to the VP of EAI and partners closely with Integrations, Services, Enterprise Architecture (EA), Engineering, Solution Architecture, and Product teams to define and evolve ServiceNow’s Enterprise Reference Architectures, advance the company's cloud‑native and AI‑first strategy, and guide the introduction and adoption of new and emerging technologies across the Digital Technology landscape. This leader drives architectural integrity, accelerates innovation, and scales best‑in‑class patterns across the enterprise while ensuring consistent, secure, and scalable cloud architectures.

Requirements

18+ years of progressive experience in enterprise technical architecture with a focus on System Design and Innovation.
Hands‑on experience designing distributed systems, cloud-native architectures, integrations, and platform‑scale systems.
Deep knowledge of AI/ML/LLM architectures, Agentic AI frameworks, and vector data strategies.
Experience in modern integration patterns, and AI platform engineering.
Significant experience defining Reference Architectures, reusable cloud patterns, and enterprise-scale guardrails.
Minimum 10+ years of cross‑functional leadership influencing engineering, architecture, and product teams.
Expertise across cloud platforms (AWS, Azure, GCP), integration patterns, microservices, API-driven ecosystems, data flows, observability, telemetry, and ServiceNow platform architecture.
Experience within large‑scale, multi‑tenant enterprise environments.
Deep knowledge of ServiceNow platforms, enterprise workflows, and platform engineering.
Prior leadership of enterprise cloud transformation or cloud modernization initiatives.
Experience with high-throughput data flows, telemetry, and real-time data processing
Demonstrated success in modernization, cloud transformations, or platform rationalization programs.
Proven ability to lead through ambiguity and drive enterprise‑wide architectural convergence.
Strong communication and executive‑level presentation skills.
Bachelor’s or Master’s degree in Computer Science, Engineering, or related field.

Responsibilities

Define, evolve, and maintain enterprise-wide Reference Architectures, cloud architectures, and design patterns.
Drive technology strategy aligned to long‑term business and platform goals, with a strong focus on cloud modernization and optimization.
Lead evaluation, validation, and adoption of new and emerging technologies, including AI/LLM-based capabilities.
Champion architectural governance to ensure solutions adhere to standards, patterns, cloud guardrails, and best practices.
Partner closely with the Enterprise Architecture (EA) organization, ensuring alignment on enterprise-wide architectural direction and strategy.
Collaborate with Solution Architects, driving consistency and reuse across solution designs and delivery.
Work deeply with the Services Engineering team to ensure architectural integrity across services, accelerators, and delivery tooling.
Partner with Integration teams to drive modern, scalable, secure integration patterns and ensure seamless interoperability across platforms.
Engage with Engineering, Product, Integrations, and Services leaders to ensure architectural coherence, quality, and strategic alignment.
Represent the organization in cross‑functional forums, providing cloud, platform, and AI technical thought leadership.
Lead, design, and execute Proofs of Concept, technology spikes, and feasibility assessments in cloud, integration, platform, and AI/LLM domains.
Introduce innovative architectural capabilities that enhance scalability, reliability, developer experience, and AI readiness.
Oversee architecture for distributed systems, integrations, cloud-native platforms, and enterprise-grade capabilities.
Ensure architecture decisions support performance, scalability, resilience, security, and cost efficiency.
Guide adoption of modern cloud architectures, microservices, API-driven ecosystems, event-driven patterns, and platform‑scale ServiceNow capabilities.
Establish and enforce architectural standards, cloud guardrails, patterns, and best practices across engineering teams.
Drive alignment across teams to reduce fragmentation, duplication, and technical debt.
Provide architectural oversight on major initiatives to ensure cloud and platform solution integrity.
Lead and manage a high-performing team of 8–10 Senior Technical Architects, fostering a culture of excellence, accountability, and innovation.
Mentor senior architects, staff architects, and technical leaders.
Elevate architectural and cloud engineering maturity across the organization.
Influence and inspire engineering and product teams through a principled, data‑driven architectural approach.