Sr Digital Teammate Experience Director

McLane•Temple, TX

29d•Hybrid

About The Position

McLane is one of the largest and most stable supply chain services leaders in the United States. We’ve been at the forefront of delivering retail and restaurant solutions for convenience stores, mass merchants, drug stores, and chain restaurants for over 125 years. Our vision is to be an agile, innovative, and unified supply chain partner that delivers a superior customer experience, improves the lives of our teammates and community, and produces best-in-class returns. This senior-level position is responsible for managing the implementation, maintenance, and optimization of the organization's HR information system, and Digital Employee Experience (DEX). This role involves managing strategies to optimize employee engagement and productivity through technology and user interface. This includes developing and implementing digital tools, monitoring user feedback, and ensuring seamless access to necessary systems across the organization while creating a positive digital experience for employees across all levels. This is a hybrid position which will require the candidate to report and work from the office three days a week. Therefore, interested candidates should be within a 50-minute radius from Temple, TX.

Requirements

10+ years or more experience in information technology with a proven track record of progressive ownership and delivery of large organizational initiatives.
5+ years of experience in HR technology and processes across recruitment, onboarding, performance management, talent development, and employee relations.
5+ years of experience with digital technologies and user interface design principles.
Experience in HR technology platforms (preferably Workday and Peoplesoft).
5+ years of people management experience.
Excellent communication and stakeholder management skills to collaborate with cross-functional teams.
Knowledge of data privacy and security regulations related to HR data.
Knowledge of employee experience, best practices, and industry trends.
Strong strategic thinking and problem-solving skills.
Proven ability to lead and manage large-scale HR technology projects.
Advanced understanding of AI and automation technologies and their application in HR systems.

Responsibilities

Strategic Planning: Create a comprehensive DEX strategy aligned with overall business goals, identifying key areas for improvement in employee digital interactions.
Develop a comprehensive digital HR technology roadmap aligned with the organization's business strategy, identifying areas for improvement and prioritizing technology investments.
Analyze existing HR processes and identify opportunities to automate tasks, streamline workflows, and improve efficiency using digital tools.
Lead the strategic planning and execution of HR technology initiatives to support organizational growth and transformation.
Platform Management: Manage the DEX platforms and processes to ensure a seamless, positive experience for employees throughout their hire-to-retire journey.
Implement productivity enhancement tools, AI-enabled, self-service options, and drive adoption throughout the organization.
Drive near real-time processing of aggregated data from endpoints, applications, employee sentiment, and organizational context that generate actionable insights, drive self-healing automations, optimize support, enable operations with advanced capabilities, and enhance employee engagement.
Oversee the implementation and ongoing management of HR platforms, systems, and processes that create a delightful digital employee experience in the hire-to-retire journey.
Ensure adequate monitoring of system performance, identifying and resolving technical issues.
Data Governance: Ensure data accuracy and integrity within the HRIS by establishing data quality standards and processes.
Manage data access controls and compliance with privacy regulations.
Develop and enforce data governance policies to ensure the security and confidentiality of HR data.
Employee Experience: Ensure the user-friendliness and accessibility of HR system, promoting employee self-service capabilities and driving positive employee experiences.
Design intuitive user interfaces and workflows for employee self-service functions.
Integrate relevant technologies like mobile apps, chatbots, and knowledge bases to improve employee access to information and services.
Proactively monitor user feedback and data to identify pain points, prioritize improvements, and measure the effectiveness of DEX initiatives.
Drive innovative solutions via AI and automation that make the employee’s digital experience frictionless.
Collaboration and Partnership: Work closely with HR leadership to align with business objectives.
Collaborate with IT teams to ensure seamless integration with other enterprise systems.
Partner with HR functional areas (recruitment, payroll, benefits) to optimize system usage and data flow.
Build and maintain strong relationships with key stakeholders across the organization to drive HR technology initiatives.
Leadership and Management\: Lead and mentor a team of HR technology professionals, fostering a culture of innovation, collaboration, and continuous improvement.
Provide strategic direction and oversight for the HR technology team, ensuring alignment with organizational goals and objectives.
Develop and manage the HR technology budget, ensuring efficient allocation of resources and cost-effective solutions.
Partner with HR functional areas (recruiting, payroll, compensation, HCM, and benefits) to optimize system usage and data flow.
Perform other duties as assigned.