Sr. Digital Program Manager, Customer Activation & Adoption

Jobgether

5d • $102,375 - $128,150 • Remote

About The Position

This role is focused on designing and managing customer engagement programs that drive activation, adoption, and renewal readiness. You will define how Customer Success interacts with clients before, during, and immediately after onboarding, ensuring clear visibility into customer health, risk, and usage signals. The position emphasizes creating scalable digital and programmatic engagement motions while partnering cross-functionally with Professional Services, Marketing, and Operations. You will analyze customer data to inform strategies, implement automation where possible, and maintain a continuous improvement approach. The ideal candidate combines strong analytical skills with a deep understanding of SaaS customer success operations, operating autonomously while influencing senior stakeholders to achieve measurable adoption outcomes.

Requirements

• 5+ years of experience in program management, customer success operations, lifecycle programs, or digital CS.
• Strong proficiency with CS and GTM systems, including Gainsight, Salesforce (SFDC), and Tableau.
• Experience designing programmatic customer engagement strategies rather than managing only processes.
• Analytical mindset with the ability to translate customer signals into structured engagement strategies.
• Experience working in multi-product or platform SaaS environments.
• Ability to operate autonomously while influencing cross-functional teams without direct authority.
• Excellent communication skills and confidence engaging with senior CS and GTM leaders.
• Detail-oriented, solution-focused, and comfortable in a fast-paced, entrepreneurial environment.

Responsibilities

• Own Customer Success engagement design throughout the onboarding and post-onboarding lifecycle.
• Define and measure “successful onboarding” from a CS and renewal-readiness perspective.
• Assess customer health, adoption, and risk at onboarding exit to determine engagement paths.
• Design scalable programmatic and digital motions (e.g., webinars, group sessions, guided content) to reinforce adoption and reduce manual effort.
• Partner with Professional Services and Operations to create reusable onboarding content and optimize post-onboarding support.
• Track and report onboarding-related CS metrics, run pilots, and iterate engagement approaches based on data.
• Serve as the central point of accountability for post-onboarding adoption programs and cross-functional alignment.

Benefits

• Competitive base salary range: $102,375–$128,150 USD, dependent on experience.
• Stock options and opportunities for equity participation.
• Comprehensive health insurance, life, and disability coverage.
• 401(k) employer matching program.
• Paid parental leave, generous PTO, paid holidays, and quarterly self-care days.
• Remote-first work environment with the equipment and support needed for effective collaboration.
• Learning and development opportunities, including access to online learning platforms and professional growth programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed