Sr. Digital Mortgage Operations Associate - E-Note Specialist

Fannie Mae • Reston, VA

93d • $83,000 - $108,000 • Remote

About The Position

The Sr. Digital Mortgage Operations Associate - E-Note Specialist role will offer you the flexibility to make each day your own, while collaborating with people who care, so that you can deliver on the following responsibilities: You will support our customers through the development and management of digital mortgage platforms. You will support the team as they engage with customers to understand business needs and priorities in an effort to deliver those outcomes.

Requirements

• 5 years of relevant experience
• Ability to manage strict deadlines as well as prioritize and perform tasks in a fast-paced production environment.
• High attention to detail and commitment to accuracy
• Ability to quickly learn and provide assistance to internal/external partners related to complex acquisition matters.
• Ability to diagnose and solve problems efficiently and effectively
• Work independently and collaboratively
• Perform data analysis to identify trends or relationships to inform conclusions about the data
• Excellent communication, interpersonal, and persuasion skills.

Nice To Haves

• Bachelor's degree or equivalent
• Understanding of the mortgage ecosystem, including lenders, servicers, and secondary market operations
• Prior experience with eMortgage technology and processes

Responsibilities

• Provide production support (email management, backlog management, post shake-out activities for releases, etc.)
• Support technology solution provider testing, troubleshooting, and issue resolution.
• Partner with team to gather data to gather business requirements, resolve customer issues, and meet service level agreements (SLAs).
• Lead/Assist the team with exception requests, including escalation and communication of production incidents.
• Lead/Collaborate with the team on data analysis and assist with monitoring process performance and risk assessments.
• Support processing automation through business requirements gathering and End-User testing of automated tools.
• Assist with identifying and implementing process improvements to increase customer value, as well as assisting with identification of customer problems, process exceptions, and risks.

Benefits

• Health insurance
• Life insurance
• Voluntary Lifestyle benefits
• Other benefits and perks that enhance an employee's physical, mental, emotional, and financial well-being

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Credit Intermediation and Related Activities
• Education Level: Bachelor's degree