ACL Digital-posted 3 months ago
Atlanta, GA
1,001-5,000 employees
Professional, Scientific, and Technical Services

The position focuses on growing Delta's use of AI within customer and employee-facing experiences. The role involves partnering with cross-functional business and technology teams to understand the business landscape and drive AI opportunities. The candidate will provide technical thought-leadership and direction for AI solutions across a wide range of centralized and distributed environments within Delta. Additionally, the role requires collaboration with Architecture, Foundations, and Security teams to leverage industrialized design patterns, as well as defining and capturing data required for measuring each solution. Effective communication and collaboration are essential, as the candidate will frequently share ideas and seek clarification to ensure a shared understanding.

  • Partner with cross-functional business and technology teams to understand business landscape and drive AI opportunities.
  • Provide technical thought-leadership and direction for AI solutions across a wide range of environments.
  • Collaborate with Architecture, Foundations, and Security teams to leverage industrialized design patterns.
  • Define, design, and capture data required for measurement of each solution.
  • Collaborate with business and product owners to engineer solutions that create a competitive advantage.
  • Work within a team of engineers to design and build AI into technical solutions at scale.
  • Contribute to the strategy around frameworks and technologies for each solution.
  • Document and communicate solutions with effective documentation and clear code.
  • Design, develop, monitor, and scale AI components, APIs, and applications.
  • Incorporate security standards and test-driven development for reliability and scale.
  • Mentor junior team-mates on measurement data and error logging.
  • Initiate and lead code reviews and continuous improvement efforts.
  • Monitor metrics, problems, trends, and costs to determine solutions.
  • Plan, create, and execute automated test cases and load/performance testing.
  • Operate with Agile and Cloud Target squads within two-week sprints.
  • Own and support what you build.
  • Manage production issues with a focus on continuous improvement.
  • Develop an AI-first mindset and help democratize AI for Delta.
  • 5+ years of work experience in Software Engineering.
  • 3+ years of work/educational experience in Artificial Intelligence/Machine Learning.
  • Experience with Agile Software Development Lifecycles and DevOps/DevSecOps.
  • Development experience on AWS, AWS Sagemaker required.
  • Experience with one or more general purpose programming languages including Python, R, Scala, Spark.
  • Experience with Natural Language Processing, sentiment analysis, classification, pattern recognition.
  • Development experience with AI frameworks such as TensorFlow, Microsoft CNTK, scikit, Keras, Caffe, Gluon, Torch.
  • Familiarity with GenAI technology stack, including frameworks for prompt engineering and LLM fine-tuning.
  • Experience working with VectorDBs and data infrastructure for Generative AI training pipelines.
  • Experience training and maintaining large language models.
  • Experience with production-grade development, integration, and support.
  • Experience presenting to technical and business audiences.
  • Self-motivated and resourceful in finding data and tools.
  • Ability to empathize with users and work collaboratively.
  • Strong opinions, weakly held; open to changing opinions based on new facts.
  • Intensely curious about finding solutions to passenger pain points.
  • Sense of ownership in everything built and drive for continuous improvement.
  • Love for travel and empathy for customers.
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