Sr. Desktop Technician
About The Position
Gunnison is seeking a Desktop Technician to support the Department of the Interior/Indian Affairs (DOI/IA) user base. This role provides end-user computing support across enterprise environments, including desktops, laptops, mobile devices, and network infrastructure. The Desktop Technician III will install, configure, and troubleshoot hardware and software, support standard and specialized applications, and ensure reliable IT operations. Duties and Responsibilities Serve as a senior-level technical leader responsible for enterprise support, project management, and team oversight. This role serves as a key decision-maker and technical authority. Provide expert-level support for complex desktop, network, and enterprise IT environments Lead and manage technical projects, including planning, execution, and delivery Oversee and coordinate teams of desktop technicians Develop and maintain comprehensive project and operational documentation Serve as a senior Subject Matter Expert (SME) for enterprise IT systems Ensure standardization of processes, procedures, and best practices Support and troubleshoot specialized applications (e.g., GIS, AutoCAD, IA-specific systems) Drive continuous improvement initiatives and operational efficiencies Collaborate with leadership and stakeholders on strategic IT initiatives
Requirements
- Associate degree or equivalent combination of education and experience
- Minimum of 5 years of related technical experience, including leadership responsibilities
- Expert knowledge of: Microsoft operating systems Microsoft Office and Google Workspace Desktop and enterprise IT infrastructure
- Proven ability to manage and initiate projects
- Strong leadership and team management experience (5+ staff)
- Ability to work independently without guidance
- Experience supporting specialized or enterprise applications
- Must be a U.S. Citizen
- Must have the ability to obtain and maintain a government security clearance
Responsibilities
- Serve as a senior-level technical leader responsible for enterprise support, project management, and team oversight.
- Provide expert-level support for complex desktop, network, and enterprise IT environments
- Lead and manage technical projects, including planning, execution, and delivery
- Oversee and coordinate teams of desktop technicians
- Develop and maintain comprehensive project and operational documentation
- Serve as a senior Subject Matter Expert (SME) for enterprise IT systems
- Ensure standardization of processes, procedures, and best practices
- Support and troubleshoot specialized applications (e.g., GIS, AutoCAD, IA-specific systems)
- Drive continuous improvement initiatives and operational efficiencies
- Collaborate with leadership and stakeholders on strategic IT initiatives
Benefits
- 3 weeks of Personal Leave your first year
- 11 paid Holidays each year
- 5 days of Flexible Time Off each year
- 401(k) company match at 50% up to 10% of your salary
- Medical, Dental and Vision Insurance
- Life and Disability Insurance
- Public Transportation Subsidies
- Certifications and Training Allowance - $2,500/year!
- bonus and profit-sharing opportunities, depending on company and employee performance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
