Sr Desktop Support Tech

Memorialcare • Santa Ana, CA

72d • $33 - $49

About The Position

The Desktop Support Technician family works across a broad range of technologies and liaises across multiple areas of the business to support incidents, problems, and requests. They are responsible for answering IT requests specific to PC hardware, networks, or software via phone, email, live chat, or instant message. They may find the need to explain solutions in both technical and nontechnical terms. Under minimal supervision, the MemorialCare Sr. Desktop Support Technician performs Tier 2 support. They provide a higher level of advanced technical troubleshooting and analysis methods to support resolution to incidents, problems, and requests specific to PC hardware, networks, or software. The role of Sr. Desktop Support Technician requires educating and mentoring the Desktop Support Technician to assist in providing a resolution.

Requirements

• Minimum 3 years desktop support experience
• A+ Certification Required
• Strong knowledge of PC hardware and networks including installation requirements and LAN/WAN
• Demonstrated knowledge of software including Microsoft Operating System
• Effective verbal and written communication skills to achieve end user support
• Proven analytical, logical thinking, and problem-solving skills to resolve reported issues

Nice To Haves

• SCCM knowledge preferred
• ITIL knowledge preferred
• Microsoft Networking Essentials certification preferred
• MCDST Microsoft Certification

Responsibilities

• Provide recommendations for overall improvements to reduce downtime
• Create documentation on resolving difficult technical issues for future reference
• Build and install PCs, associated peripheral devices, and mobile/smart phones
• Provide technical support to users and colleagues as appropriate
• Work to identify issues and recommend potential changes and system improvements
• Resolve reported issues within established standards for timeframes and quality
• Provide quality customer support
• Be at work and be on time
• Follow company policies, procedures and directives
• Interact in a positive and constructive manner
• Prioritize and multitask

Benefits

• High quality health insurance plan options
• Additional compensation opportunities including shift differentials, extra shift incentives, and bonus opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Ambulatory Health Care Services
• Education Level: No Education Listed