Sr. Desktop Support Specialist

Embry-Riddle Aeronautical University•Prescott, AZ

About The Position

Embry-Riddle Aeronautical University is seeking a highly skilled Senior Desktop Support Specialist to join the Information Technology team at the Prescott campus. This role offers the opportunity to serve as a technical subject matter expert, supporting a diverse and dynamic academic environment. The ideal candidate will play a critical role in enhancing the technology experience for faculty, staff, and students while contributing to innovative solutions that support the University’s mission as a global leader in aviation and aerospace education. This position provides a collaborative and forward-thinking environment, opportunities to lead impactful IT projects, and the ability to influence technology strategy and adoption across campus. The role also offers professional development, access to a robust benefits package, and the chance to mentor team members and student employees.

Requirements

3–5 years of professional experience in Information Technology or a related field
Post-secondary education or certification in a technology-related discipline (6–18 months minimum preferred)
Proficiency with desktop operating systems including Windows, macOS, and Linux
Experience supporting mobile platforms such as iOS and Android
Working knowledge of networking fundamentals (e.g., TCP/IP, DHCP)
Strong experience with Microsoft Office Suite and web conferencing tools such as Microsoft Teams and Zoom
Demonstrated ability to troubleshoot complex technical issues across hardware and software environments
Experience applying project management principles and tools
Excellent customer service, communication, and interpersonal skills
Ability to manage multiple priorities, meet deadlines, and maintain composure in a fast-paced environment

Nice To Haves

Experience in higher education or academic IT environments is a plus

Responsibilities

Provide advanced technical support for desktop systems, peripherals, and academic technologies across campus, including labs and classrooms
Install, configure, maintain, and troubleshoot multi-platform hardware and software (Windows, macOS, Linux)
Serve as an escalation point and mentor for IT team members and student employees
Lead and support IT projects, including planning, deployment, testing, and implementation of new technologies
Monitor and resolve service requests, ensuring timely and accurate documentation in ticketing systems
Support campus events and provide after-hours technical assistance as needed
Evaluate current technologies and recommend improvements to enhance operational efficiency and user experience
Develop and maintain technical documentation and knowledge base resources
Collaborate with campus stakeholders and IT teams to support strategic initiatives and technology needs
Stay current with emerging technology trends and drive adoption of innovative solutions

Benefits

Health Benefits: Experience comprehensive medical, dental, and vision coverage, along with wellness programs that include preventive care and fitness memberships. Our flexible spending and health savings accounts simplify managing healthcare costs. Join a workplace that prioritizes your health—because your journey to wellness should be rewarding!
Tuition Coverage: Get 100% tuition coverage for yourself for one undergraduate and one graduate degree, and discounted rates for your spouse and dependent children up to age 26.
Retirement Contributions: ERAU contributes an annual 6% gift of your base salary to your retirement plan and offers a 4% matching contribution, with no vesting period.
Generous Time Off: Generous Time Off: Relax with 18 days of personal leave in your first year. Enjoy 9+ paid holidays, including the day after Thanksgiving and the week between Christmas Eve and New Year’s Day.

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