Sr. Desktop Support Specialist (Apple Support)

General Dynamics • Washington, DC

115d • $33 - $44

About The Position

The Sr. Desktop Support Specialist (Apple Support) is responsible for providing technical support to end-users on Apple iOS devices (iPhones, iPads) as well as macOS systems. This role includes delivering executive support services, which involves rapid troubleshooting, meeting setup, and high-priority technical assistance for senior leadership. The specialist will troubleshoot and resolve hardware, software, and networking issues on Apple devices, assist with setup, configuration, and management of Apple and iOS devices, and support mobile device management (MDM) solutions such as Jamf, AirWatch, and Intune. Regular maintenance, security updates, and system optimizations on Apple devices are also part of the responsibilities. Additionally, the specialist will educate end-users and executives on best practices for using iOS, macOS, and collaboration tools (Teams, Zoom, Office 365), maintain an accurate inventory of Apple hardware, peripherals, and software licenses, and collaborate with IT team members to implement IT projects and support new initiatives.

Requirements

• Proven experience as a Desktop Support Technician or in a similar IT support role.
• Strong expertise in Apple iOS and macOS environments.
• Familiarity with troubleshooting techniques for Apple hardware, software, and peripherals.
• Knowledge of mobile device management (MDM) tools (Jamf, AirWatch, Intune).
• Ability to explain technical concepts to non-technical and executive users with clarity and professionalism.
• Excellent problem-solving, multitasking, and organizational abilities.
• Strong communication skills and a customer-first mindset.

Nice To Haves

• Certifications such as Apple Certified iOS Technician (ACiT) or Apple Certified Support Professional (ACSP) are a plus.

Responsibilities

• Provide technical support to end-users on Apple iOS devices and macOS systems.
• Deliver executive support services, including rapid troubleshooting and meeting setup.
• Troubleshoot and resolve hardware, software, and networking issues on Apple devices.
• Assist with setup, configuration, and management of Apple and iOS devices.
• Support and administer mobile device management (MDM) solutions such as Jamf, AirWatch, and Intune.
• Perform regular maintenance, security updates, and system optimizations on Apple devices.
• Educate end-users and executives on best practices for using iOS, macOS, and collaboration tools.
• Maintain accurate inventory of Apple hardware, peripherals, and software licenses.
• Collaborate with IT team members to implement IT projects and support new initiatives.
• Document troubleshooting processes, system configurations, and resolutions.

Benefits

• Comprehensive benefits and wellness packages.
• 401K with company match.
• Competitive pay and paid time off.
• Full-flex work week to own your priorities at work.
• Paid parental, military, bereavement, and jury duty leave.
• Short and long-term disability benefits.
• Life, accidental death and dismemberment, personal accident, critical illness, and business travel and accident insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Transportation Equipment Manufacturing
• Education Level: Bachelor's degree