Sr Designer, User Experience | Learning & Development

T-Mobile • Frisco, TX

19h

About The Position

This role designs user experiences that enhance digital products and support business objectives through customer-focused solutions. It involves creating core design deliverables such as wireframes, mockups, and prototypes to communicate design concepts effectively. The role requires collaboration with product and development teams to align design solutions with technical and business requirements. Success is measured by the delivery of intuitive, consistent, and innovative design outputs that meet project goals and user needs. The work impacts organizational outcomes by improving product usability and contributing to a cohesive digital ecosystem for customers.

Requirements

• Bachelor's Degree plus 5 years of related work experience OR Advanced degree with 3 years of related experience (Required)
• Acceptable areas of study include Computer Science, Engineering or a related field. (Required)
• 4-7 years Related working experience. (Required)
• User Experience Design (Required)
• Interactive Experience Design Ability to design and build interactive, scenario-based learning experiences that simulate real-world workflows, systems, and decision-making (Required)
• Learning Experience Development Understanding of how adults learn through applied practice, feedback, and repetition within simulated environments (Required)
• Consulting & Influence Ability to advise, guide, and influence cross-functional partners without direct authority (Required)
• Data-Informed Iteration Ability to review learner performance data, feedback, and observed behavior to refine and improve learning experiences (Required)
• Product Ownership Ability to own products from Discovery to Evaluation ownership (Required)
• Communication and Collaboration Ability to clearly communicate concepts, rationale, and experience decisions to diverse stakeholders and business partners (Required)

Nice To Haves

• Game Theory & Design Experience with common game elements and building in a game engine (Unreal, Unity, Construct 3, etc.) (Preferred)
• Front-end design Create visuals, interactions, and functional components of simulations using HTML, CSS, and JavaScript. (Preferred)

Responsibilities

• Produce interactive learning experiences using emerging technologies that model real-world customer and tool interactions with minimal oversight
• Own the end-to-end lifecycle of learning experience products, from discovery, through design, build/prototype, implementation, and post-launch evaluation
• Serve as a consultant to cross-functional teams by translating instructional goals into interactive experiences tied to performance objectives
• Collaborate with cross-functional partners (IT, Cyber, Platform, Operations, etc.) to ensure learning experiences are technically feasible and scalable
• Advise on high-level design strategy to align learning experience efforts with organizational goals
• Review, iterate, and refine learning experiences based on stakeholder feedback, learner performance data, and observed behavior within simulated experiences
• Also responsible for other duties/projects as assigned by business management as needed

Benefits

• Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches.
• Employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role.
• Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year.
• Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance.
• We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance.
• eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level