Sr. Default Loan Specialist-Audit Correspondence (remote)

First American • Fort Mill, NV

7d • $31 - $41 • Remote

About The Position

Who We Are ServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for ten consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. What We Do Review, research and respond to borrower correspondence, audit requests and findings, and complaints within the default servicing area. Demonstrate strong problem-solving skills, attention to detail, and the ability to manage time-sensitive tasks in a fast-paced environment.

Requirements

• High School diploma or equivalent
• 7+ years of directly related experience
• Strong knowledge of fundamental concepts, practices and procedures of particular function/department/field
• Excellent verbal and written communication skills
• Extreme attention to detail and ability to adhere to strict guidelines and procedures
• Able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary internal and external customer service
• GSE and Government experience
• MSP, BITB, and LoanSphere experience
• Knowledge of advanced computer software programs to include Windows, Microsoft Word and Excel, Internet and Microsoft Outlook experience

Nice To Haves

• Some college preferred

Responsibilities

• Act as a point of contact for default correspondence, audit and complaints
• Review and respond to borrower correspondence related to default servicing, ensuring accuracy and compliance with applicable guidelines
• Conduct thorough research and analysis of loan histories, servicing records and borrower concerns
• Investigate and resolve borrower complaints in a timely and professional manner
• Perform audit reviews and address findings with appropriate documentation and resolution
• Collaborate with internal departments within default servicing to gather necessary information
• Ensure all responses meet regulatory requirements and internal quality standards
• Maintain detailed and accurate records of research, findings and communications
• Meet established turnaround times and productivity expectations

Benefits

• Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED