Sr. Default Loan Servicing Specialist (remote)

First American • West Odessa, TX

1d • $31 - $41 • Remote

About The Position

Who We Are ServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for ten consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. What We Do Service mortgage accounts to ensure all property preservation and default activities follow all state and federal laws. Perform a variety of default loan servicing tasks within timelines and workflow processes on files. Processes are managed in accordance with established work rules, goals & objectives to improve timeline and attorney performance.

Requirements

• Strong knowledge of fundamental concepts, practices and procedures of particular function/department/field
• Excellent verbal and written communication skills
• Extreme attention to detail and ability to adhere to strict guidelines and procedures
• Able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary internal and external customer service
• GSE and Government experience
• MSP, BITB, and LoanSphere experience
• Knowledge of advanced computer software programs to include Windows, Microsoft Word and Excel, Internet and Microsoft Outlook experience
• High School diploma or equivalent
• 7+ years of directly related experience

Nice To Haves

• Some college preferred

Responsibilities

• Service mortgage accounts to ensure a variety of foreclosure and bankruptcy activities are processed in compliance with all state and federal laws while maintaining compliance with Investor, Insurer, Agency and company guidelines
• Order, review and maintain loan documents to include signing of documents needed to proceed within the default processes
• Conduct a complete review of files to ensure all default timeframes have been met
• Manage default proceedings on assigned cases by interacting and instructing various parties such as mortgagors, attorneys, investors, insurers, trustees, appraisers and any other party involved with default
• Monitor vendor performance by reviewing all proceedings, records and timeframes in addition to working all system/database activities throughout the default process
• Audit accounts for expense compliance and ensures proper application to system of record
• Performs required research on any loan with questionable items such as the application of payments, proper notification, and any other situation that may arise
• Diligently follow up on all outstanding requests and telephone calls from internal and external partners
• Manage exception reporting used as key controls for minimizing risk
• Follow departmental and business policies with strict adherence
• Tasks are generally more complex in nature and usually involve evaluation and judgment
• Decisions often require the review of multiple factors but are made within scope of company/department policies
• Prioritize allocated work to ensure timely and accurate resolution to both external and internal partners
• Recommends enhancements to department processes and procedures

Benefits

• Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED