Sr Debt Counselor / Collection Representative Hybrid 2460 010226

CONTINENTAL SERVICE GROUP LLC•Cheektowaga, NY

5d•Hybrid

About The Position

The Sr. Debt Counselor role manages and collects delinquent business and consumer accounts. Our consultative approach helps identify the most suitable way to resolve a balance in the best interest of all parties. Due to the competitive nature of these contracts, it is imperative ConServe locates experienced, professional individuals who are customer-focused, enthusiastic, detail-oriented and able to work in a fast-paced environment or remote work environment.

Requirements

High School Diploma or GED
One (1) year of ConServe collections experience or five (5) years of relevant 3rd party debt collection experience in Higher Education, Financial Services or Government debt collection.
Consistent, proven twelve-month performance history.
Documented successful debt collection performance records
The ability to work onsite three days per week and can work remotely the remaining two days.
Strong organizational and time management skills.
Attention to detail.
Ability to act independently to resolve problems.
The ability to work the required scheduled shift.
Fluent in conversational English and ability to proficiently read and write English
Strong verbal communication skills with the ability to listen, persuade, negotiate and obtain resolution
Intermediate Computer skills to document calls and navigate software packages, databases and the internet.
Ability to work in a positive, collaborative manner with coworkers
Ability and history of maintaining confidentiality and high level of trustworthiness.
Ability and history of interacting well with team members and customers in a professional. manner while maintaining a safe work environment.
Ability to obtain and maintain Government Security Clearance.
Ability to obtain and maintain State Collections Licensure
U.S. Citizenship or lawful Permanent Resident alien with three or more years as a permanent resident in the United States.
No conflicts of interest with ConServe or our Clients.

Nice To Haves

Associates or Bachelor’s Degree preferred
Current or recent student loan debt collection experience preferred.
Business to Business asset recovery, sales, marketing or other B2B related skills preferred

Responsibilities

The Sr. Debt Counselor provides financial, clerical and administrative services to ensure efficient, timely and accurate repayment of accounts within their scope of work
The Sr. Debt Counselor will address collection/accounts receivable issues and assist with special projects based on departmental goals and objectives.
Ensure effective decisions are made in the best interest of the client requirements and expectations.
Demonstrates the right judgment that is within authority and scope of work
Capable of reviewing Secretary of State, P & Ls and various financial documents to ensure resolution is supportable
Resolve complex issues
Demonstrate a positive working relationship with departments to accomplish the goals and objectives of the client and ConServe.
Skip-Tracing – to assist in locating & contacting consumers and businesses
Meet daily, weekly and monthly goals as set by management at ConServe.
Daily Productivity – Work a specified number of accounts/cases daily and maintain an acceptable level of daily metrics as assigned to the position by Management.
Achieve a high level of resolution with a compliant and customer centric approach
Record Maintenance – proper management & updating of system to maximize contacts
Adherence to ConServe’s Blueprint Quality Management System, Code of Conduct, and Compliance Program
Other duties as assigned