Sr. Deal Desk Analyst

LogicMonitor•Austin, TX

4h•Onsite

About The Position

LogicMonitor® is the AI-first hybrid observability platform powering the next generation of digital infrastructure. LogicMonitor delivers complete visibility and actionable intelligence across on-premises, cloud, and edge environments. By anticipating issues before they strike, optimizing resources in real time, and enabling faster, smarter decisions, LogicMonitor helps IT and business leaders protect margins, accelerate innovation, and deliver exceptional digital experiences without compromise. Our customers love LogicMonitor's ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references. In fact, LogicMonitor has received the highest Net Promoter Score of any IT Infrastructure Management provider. LogicMonitor also boasts high employee satisfaction. We have been certified as a Great Place To Work®, and named one of BuiltIn's Best Places to Work for the seventh year in a row! The Sr. Deal Desk Analyst is responsible for providing support to the Sales organization on all renewal and new business deal related matters. The Analyst will work with various business stakeholders across Sales, Legal, Finance, and Product to provide critical insight into Catchpoint’s customer base while supporting day-to-day operations. The Analyst will be heavily involved in scaling the business, while managing activities that support customer growth and retention. This position reports to the Deal Desk Manager, and is an onsite position in Austin, Texas.

Requirements

4+ years of experience in Deal Desk, Sales Operations, or commercial deal management within a SaaS environment
Strong communication skills with ability to partner and influence cross-functional stakeholders
Analytical and data-driven, with strong problem-solving capabilities
Experience with Salesforce; familiarity with Salesforce CPQ preferred
Ability to manage multiple priorities and complex deal cycles in a fast-paced environment
Self-starter with strong ownership mindset and ability to execute independently
Experience using AI tools to enhance productivity, innovation, or problem-solving

Responsibilities

Manage end-to-end deal lifecycle for renewals and new business, including pipeline oversight, deal structuring, pricing approvals, and contract execution
Partner with Sales as a trusted advisor on deal strategy, renewals, and new business opportunities
Execute renewal and expansion deal strategies to drive revenue growth through pricing optimization and multi-year contract structuring
Support CPQ quoting and contract creation, ensuring accuracy and compliance with company policies
Facilitate cross-functional collaboration with Finance, Legal, and Operations to streamline deal approvals and execution
Ensure timely and accurate contract execution, including Docusign processing and adherence to internal policies
Coordinate customer provisioning and onboarding for new and renewing customers
Proactively identify deal risks and bottlenecks, and partner cross-functionally to resolve and accelerate deal closure
Support ad hoc initiatives and operational projects to improve efficiency and support business growth