Sr. Data Center Facilities Engineer(Night Shift)
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About The Position
Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid. Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa. The position involves routine equipment maintenance, collaborating with the data center team to support preventive maintenance activities, including tasks such as equipment testing, cleaning, and inspection. You will ensure that preventive maintenance tasks are executed according to established schedules and guidelines to minimize downtime and extend equipment lifespan. Monitoring data center environmental conditions, including temperature, humidity, and power consumption, through the use of monitoring tools and systems is also a key responsibility. You will respond promptly to alarms and alerts, following predefined procedures to investigate and address issues or escalate them to senior engineers as necessary. Daily site walkthroughs will be required to physically ensure equipment is in good order. You will assist in issue resolution by collaborating closely with senior engineers and technicians to troubleshoot and resolve equipment issues, participating in diagnosing problems, implementing solutions, and documenting incident details and resolutions for future reference. Additionally, you will offer support during critical incidents and participate in on-call rotations to ensure 24 by 7 coverage. Inventory management and documentation will also be part of your responsibilities, including managing inventory levels, tracking stock levels, and initiating procurement of replacement parts or equipment when required. Coordination with external vendors and contractors during equipment installations, upgrades, and repairs is essential, ensuring that external work aligns with industry standards and project timelines. You will strictly adhere to established data center procedures and guidelines to maintain compliance with industry standards, security protocols, and safety regulations, promoting a safety-conscious culture within the data center. Supporting disaster recovery and business continuity efforts will also be part of your role, assisting in ensuring that data center operations are well prepared to respond effectively to emergencies, minimize downtime, and maintain service continuity. You will be part of an on-call rotation to quickly respond to and resolve critical incidents, coordinating with the Operations team to implement disaster recovery plans and restore services in the event of major outages. Documenting incidents comprehensively, analyzing root causes, and implementing measures to prevent future occurrences will be required, along with effective communication with stakeholders during and after incidents to provide updates and assurance. This position requires working US Night shift, 12-hour shifts on a rotating basis, and is an on-site position.
