Sr Data Analyst – ED&A Business Banking

Citizens•Westwood, MA

2d•Hybrid

About The Position

Citizens’ Enterprise Data & Analytics (ED&A) organization is seeking a Senior Data Analyst with a primary focus related to all aspects of Business Banking customer portfolio management and enabling data-driven insights to support strategic objectives. You will support data-driven decision-making processes, provide strategic insights, and collaborate with business stakeholders and other team members. You will use best practices and knowledge of internal or external business issues to improve products or services. Develop and articulate strategic recommendations based on rigorous data analysis. Primarily, work independently with collaboration across other functional teams to access data elements, understand the data being analyzed, and identify process improvement opportunities. You will be a key player in providing insights that directly impact our business strategies through complex analysis and 'big picture' thinking.

Requirements

Proven experience turning ambiguous business problems and raw data into rigorous analytic solutions by applying critical thinking and quantitative methods
Excellent communication skills with both technical and non-technical audiences
Strong leadership skills, including the ability to effectively guide project teams
A strong sense of intellectual curiosity and ability to thrive and deliver value in an entrepreneurial working environment
Knowledge of retail banking business domain; Deposits, Lending, Cash Management and/or CRM experience preferred
Experience working with customer data including but not limited to segmentation, marketing, profitability.
Bachelor's degree in finance, business, economics, mathematics, statistics or related field, and 5+ years of experience delivering analytic insights, MBA or Master’s degree preferred
Proficient in SQL with 3+ years of applied experience, Python & Tableau experience is preferred
Proficient in Microsoft Excel and Powerpoint

Responsibilities

Work closely with teams supporting sales, finance, strategy, data enablement, incentives, products and other key partners to ensure analytics solutions are aligned to Business Banking processes, systems and goals.
Serve as the lead analyst for the design and integration of KPI’s and other analytic data products, from scoping requirements to design, development, deployment, and integration into larger business processes
Invest in developing deep knowledge of business decision frameworks, operational processes, and data to successfully design & develop practicable solutions with tangible business value
Perform complex data analysis across large, multi‑source Business Banking datasets
Analyze colleague and customer behaviors to help deliver key portfolio metrics to support sales and strategy decisions.
Develop relationships with other analysts as well as key partners to collaboratively ensure delivery of high-quality metrics and utilization in key business decision processes
Identify data quality, completeness, and lineage issues; partner with operations teams to remediate.
Provide analytical input and support for Business Banking system modernization efforts.
Communicate insights and recommendations clearly to senior business and technology stakeholders.
Ensure analytics solutions comply with enterprise data governance, risk, and control standards.