Sr Data Analyst - CXD (Advanced Analytics)

Vanguard - Newtown Square, PA

Full-time - Mid Level

Hybrid - Newtown Square, PA

Funds, Trusts, and Other Financial Vehicles

About the position

Vanguard is hiring Data Analysts in our Client Experience and Digital (CXD) group. This team focuses on driving results through advanced analytics supporting Web Channel, Automation and Digitization, Wealth Management and Financial Planning, Conversational Channels (Chatbot, Voicebox, etc.), Call Center Technology (call routing and agent support technology), and our Profile and Account Settings Team all in support of our Personal Investor Technology area. In this role you will leverage analytics to surface insights of client behavior, satisfaction, and digital containment to influence product decisions and roadmap for the benefit of our clients.

Responsibilities

• Engage with internal partners to understand business strategy, questions, and goals.
• Bring structure to business requests, translate requirements into an analytical project approach, and complete analyses.
• Acquire and compile structured and unstructured data and verify its quality, accuracy, and reasonableness.
• Perform analyses of historical data to surface trends and insights using advanced analytical methods.
• Prepare and deliver visualizations and internal presentations that translate analytic insights into tangible, actionable solutions for business partners to implement.
• Develop, own, and manage recurring analytic or reporting processes.
• Mentor, coach, train, and develop junior data analysts.
• Proactively expand knowledge of business and analytics and share with team members.
• Share and document best practices.
• Participate in special projects and perform other duties as assigned.

Requirements

• Minimum of five years related data analysis/science work experience
• Undergraduate degree or equivalent combination of training and experience
• Coding knowledge in SQL and Python
• Experience with data storytelling through visualization
• Experience in designing and executing end to end experiments, including A/B, Multivariate (MVT) and Multi Arm Bandit (MAB) testing.

Nice-to-haves

• Experience working with the NLP packages/techniques
• Experience utilizing Graph networks to analyze the web behaviors
• Adobe Analytics report creation experience
• Working knowledge of web tagging implementation.