Sr. Cybersecurity Specialist - Onsite Burlington MA

Glaukos•Aliso Viejo, CA

12h•Hybrid

About The Position

The Cybersecurity Specialist – Medical Devices (Pre‑Sales Technical & Cybersecurity Specialist) supports the medical device commercial organization by serving as the technical and cybersecurity subject matter expert throughout the pre‑sale and RFQ process. This role is responsible for responding to customer technical and cybersecurity inquiries, assessing risks, and ensuring that all customer‑facing technical documentation is accurate, compliant, and aligned with Glaukos product capabilities. The position partners closely with Sales, Engineering, R&D, Quality, Regulatory, IT, and Information Security teams to interpret increasingly complex customer cybersecurity requirements. This role also performs vulnerability scanning and exploit analysis, drives remediation activities with technical teams, monitors emerging threats, manages coordinated vulnerability disclosures, and maintains materials (SBOMs). Pre-Sale / RFQ Technical Support Partner with Sales and Commercial teams throughout the RFQ, RFP, and tender processes to provide technical and cybersecurity expertise Review customer technical and cybersecurity requirements and assess feasibility, risks, and compliance Prepare detailed technical responses including product architecture, specifications, interfaces, performance, and system requirements Support customer technical evaluations, demonstrations, and pre-sale discussions as the technical subject matter expert Participate in customer meetings to explain product capabilities, limitations, and integration considerations Cybersecurity & Information Security Focus Lead responses to customer cybersecurity questionnaires, risk assessments, and security audits Provide technical documentation related to cybersecurity, including threat models, security architecture, encryption, authentication, vulnerability management, and patching processes Support alignment with applicable cybersecurity standards and guidance (e.g., FDA cybersecurity guidance, IEC 62304, IEC 62443, NIST) Collaborate with internal IT and Information Security teams to ensure consistent and accurate customer-facing cybersecurity messaging Address customer questions related to data privacy, network security, cloud connectivity, and remote access Cross-Functional Collaboration Work closely with Engineering, R&D, and Software teams to understand product design, cybersecurity controls, and roadmap Coordinate with Quality and Regulatory Affairs to ensure pre-sale responses meet regulatory and compliance requirements Escalate and track gaps or risks identified during the pre-sale process to appropriate internal stakeholders Documentation & Process Improvement Maintain standardized pre-sale technical and cybersecurity response content (e.g., RFQ templates, security FAQs, standard diagrams) Contribute to continuous improvement of pre-sale technical and cybersecurity support processes Support training of Sales and Commercial teams on technical and cybersecurity topics

Requirements

5 years plus years of experience in pre-sales engineering, applications engineering, or cybersecurity-focused technical roles
Experience in medical devices, healthcare technology, or regulated environments
Strong understanding of pre-sale technical support or sales engineering processes
Ability to communicate complex technical and cybersecurity concepts to non-technical stakeholders
Bachelor’s degree in engineering, Computer Science, Cybersecurity, Biomedical Engineering, or related field

Nice To Haves

Familiarity with medical device cybersecurity standards and guidance (FDA, IEC 62443, IEC 62304, NIST)
Experience responding to customer cybersecurity questionnaires and RFQs
Knowledge of connected devices, software-driven medical products, or cloud-enabled systems Key Competencies
Customer-facing communication and presentation skills
Cybersecurity risk assessment and technical problem-solving
Cross-functional collaboration and influence
Strong attention to detail and documentation quality
Ability to manage multiple RFQs and deadlines

Responsibilities

Partner with Sales and Commercial teams throughout the RFQ, RFP, and tender processes to provide technical and cybersecurity expertise
Review customer technical and cybersecurity requirements and assess feasibility, risks, and compliance
Prepare detailed technical responses including product architecture, specifications, interfaces, performance, and system requirements
Support customer technical evaluations, demonstrations, and pre-sale discussions as the technical subject matter expert
Participate in customer meetings to explain product capabilities, limitations, and integration considerations
Lead responses to customer cybersecurity questionnaires, risk assessments, and security audits
Provide technical documentation related to cybersecurity, including threat models, security architecture, encryption, authentication, vulnerability management, and patching processes
Support alignment with applicable cybersecurity standards and guidance (e.g., FDA cybersecurity guidance, IEC 62304, IEC 62443, NIST)
Collaborate with internal IT and Information Security teams to ensure consistent and accurate customer-facing cybersecurity messaging
Address customer questions related to data privacy, network security, cloud connectivity, and remote access
Work closely with Engineering, R&D, and Software teams to understand product design, cybersecurity controls, and roadmap
Coordinate with Quality and Regulatory Affairs to ensure pre-sale responses meet regulatory and compliance requirements
Escalate and track gaps or risks identified during the pre-sale process to appropriate internal stakeholders
Maintain standardized pre-sale technical and cybersecurity response content (e.g., RFQ templates, security FAQs, standard diagrams)
Contribute to continuous improvement of pre-sale technical and cybersecurity support processes
Support training of Sales and Commercial teams on technical and cybersecurity topics