Sr CXA Technology Consultant

Southwest Airlines•Dallas, TX

1d•Remote

About The Position

We’re searching for a Sr Digital Technology Consultant who will be at the Heart of Southwest Airlines’ digital transformation. This role isn’t just about solving data problems, it’s about unlocking opportunities that shape how millions of Customers experience our brand. You’ll guide Leadership toward smarter decisions that fuel growth in Customer Experience, Marketing, and Travel Products. You’ll act as a trusted advisor, turning complex data into clear insights that drive strategy and innovation. Partnering with business Teams, vendors, and Technology experts, you’ll ensure our customer data warehouse is consistent, reliable, and ready to power the future. From managing Data Engineering projects to resolving enterprise challenges, your work will directly strengthen Southwest’s ability to deliver personalized, seamless experiences. As part of the Analytical Center of Excellence, you’ll leverage tools like AWS Redshift, AWS Data Lake, and Adobe Campaign to elevate our digital capabilities—helping Southwest stay ahead, delight Customers, and grow loyalty in a competitive marketplace.

Requirements

Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources
Knowledge of principles and processes for providing customer and personal services, including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
Skilled at active listening with the ability to listen and process to customer needs
Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Ability to understand the implications of new information for both current and future problem-solving and decision-making
Ability to communicate in a flexible and effective manner
Ability to analyze and foresee potential issues
Skilled in Confluence, Oracle Primavera Enterprise Project Portfolio Management, Atlassian JIRA
Skilled in IBM Cognos Impromptu, Microsoft SQL Server Analysis Services SSAS, Oracle Business Intelligence Enterprise Edition, Tableau
Required: High School Diploma or GED
Required: Bachelor's Degree or equivalent work experience in Business, Technology, Finance, or related field
Required: Expert-level experience, expansive and far-reaching knowledge in: Solving complex technology problems and driving multiple stakeholders toward implementable solutions
Leading programs that can span multiple work groups and/or departments
Ability to perform work duties from [limited space workstation/desk/office area] for extended periods of time
Ability to communicate and interact with others in the English language to meet the demands of the job
Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
Must be at least 18 years of age
Must be able to comply with Company attendance standards as described in established guidelines

Nice To Haves

Preferred experience in working environments with the following Technology tools/platforms: Databases: Redshift, Teradata, Data Lake, Oracle, Snowflake, SQL Server, MS Access, MySQL, DB2,
Languages: SQL, Python, Shell Scripting, HTML, SAS
Methodologies: Waterfall, Agile, SDLC
User Story/Defect Tracking: JIRA, ServiceNow
Other Software: MS Project, Confluence, Alteryx, Tivoli, MS Office Suite, MS Visio
Cloud: AWS, Azure
AI: Azure OpenAI, Prompt Engineering

Responsibilities

Identify new ways to create value through business process improvements and technology enhancements proactively
Translate Customer needs through deep understanding of Customer priorities, value drivers, and challenges
Be a subject matter expert that drives solutions
Complete assigned and project tasks with minimal direction
Partner with Senior Leadership across the company to lead various activities required in the ongoing development and delivery of strategic initiatives
Analyze impact of problems, facilitate resolutions, and escalate to Leadership as needed
Anticipate large-scale, complex challenges within domain, including risk, dependencies, timelines, scope, etc.
Identify complex problems and reviewing related information to develop and evaluate options and implement solutions
May perform other job duties as directed by Employee's Leaders

Benefits

Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
Southwest will help fund your Retirement Savings Plan with Company contributions up to 9.3% of your eligible earnings
Potential for annual Profit Sharing contribution in the Southwest Retirement Savings Plan- when Southwest profits, you profit
Competitive health insurance for you and your eligible dependents (including pets)
Southwest offers health plan coverage options that start from the very first day of employment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment.

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