Sr. CX & Inside Sales Specialist
About The Position
Gemini is looking for an experienced Sr. CX & Inside Sales Specialist to join the team at our location in Garland, TX! This is a role where your technical knowledge, problem-solving ability, and customer relationships directly shape the success of complex, custom signage projects. This is not a typical CX role. You'll serve as the go-to expert for our most complex orders and valued partners, acting as the critical link between customers, sales, and production teams. If you thrive in a fast-moving manufacturing environment and take pride in turning difficult situations into loyal customers, we want to hear from you. At Gemini, we've been a trusted name in signage manufacturing since 1963. We offer industry-leading benefits — including $0 employee health insurance premiums, 4% retirement matching with profit sharing, and access to a company-owned resort — because we believe in taking care of the people who take care of our customers. Come be a part of a positive, people-first culture that is focused on leveraging each team members’ strengths to help bring our customers’ unique signage products to life.
Requirements
- Proven ability of establishing advanced working knowledge of subject matter across multiple product lines, with the ability to provide accurate recommendations on product selection, applications, and problem-solving for complex customer needs.
- Demonstrated proficiency in delivering exceptional customer service, quality & solutions
- Highly proficient interpersonal, written and verbal communication skills with the ability to influence customers for upselling or cross selling as well as collaborating with internal partners
- Advanced problem-solving and negotiation skills for first-call resolution.
- Organized, detail-oriented, and adaptable to continuous improvement.
- Experienced in building trust, respect, team building, and training.
- Associate or bachelor’s degree in economics, marketing, business, or a related field with 2 – 4 years of sales experience.
- An equivalent combination of education or experience that provides the knowledge, skills, and abilities necessary to perform the duties of the role may also be considered.
Responsibilities
- Conducts quotes and ordering by providing technical, pricing, and product guidance for complex and custom requests across multiple product lines.
- Resolves escalated customer concerns using established standard processes including warranty claims, credit adjustments, and other approved resolutions.
- Processes difficult and custom orders promptly by consulting with the customer and entering requests using the Partner Portal, phone, email, or other internal systems, ensuring accuracy and adherence to department standards.
- Identifies process improvements and tracks trends to improve customer experience.
- Provides strategic account support by acting as a liaison between production, layout, sales, and external customers.
- Trains and mentors peers through sharing of technical and customer knowledge.
- Drives to exceed team and individual productivity/quality metrics.
- Completes other duties and projects as assigned
Benefits
- $0 Health Insurance Premium for Employee-Only Coverage (Plus low-cost premiums for other coverage levels!)
- 4% Retirement Match with Profit Sharing
- Generous Paid Time Off (Vacation, Holiday, Parental, Volunteer, and Sick)
- Dental, Vision, Disability and Life Insurance
- Use of Company Owned Resort in Hayward, WI
- Tuition Reimbursement Program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
