Sr Customer Support Specialist
Stride, Inc.•VA
329d•$69,906 - $123,085
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About The Position
The Customer Success Support Specialist serves as the front line in supporting incoming service requests and issues from Learning Hub customers. This role is an extension of the customer and represents their voice within the organization. The specialist provides high-level support and expertise with an emphasis on troubleshooting and enhancing the customer experience. They also act as a key liaison between the customer and internal teams such as Product Development and Engineering to address and resolve technical issues. This position works closely with other operational teams to ensure Learning Hub customer needs and priorities are accurately represented.
