Sr. Customer Supply Chain Specialist

ASML • Phoenix, AZ

10d • Onsite

About The Position

Senior Supply Chain Engineer ASML US brings together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips. We design, develop, integrate, market and service these advanced machines, which enable our customers - the world’s leading chipmakers - to reduce the size and increase the functionality of their microchips, which in turn leads to smaller, more powerful consumer electronics. Our headquarters are in Veldhoven, the Netherlands, and we have 18 office locations around the United States including main offices in Chandler, Arizona, San Jose and San Diego, California, Wilton, Connecticut, and Hillsboro, Oregon. A challenging supply chain engineering position for academic professionals with experience in supply chain management and optimization. Are you a talented supply chain professional looking for the next challenge? Do you get energy from solving problems and finding solutions when the stakes are high? Can you execute diligently while thinking smartly on how the process can be improved? Do you want to have a core planner position in a fast changing and demanding environment to secure enables your teammates and your business partners be a little more self-sufficient versus you being the gatekeeper of the information availability against agreed costs at customer site? If this is the case – please reach out so that we can meet and further discuss this opportunity The Customer Supply Chain Sr. Engineer position will be responsible for analyzing and delivering optimized solutions where the supply chain teams can execute US Logistics tasks related to escalations, inventory management for key KPI's and customer intimacy for TSMC account in Phoenix, Arizona as well as influence the BusinessLline (BL) for optimization across the US utilizing world wide data. The mission of this position is to provide a high level of customer satisfaction in delivering the best customer service each time, through accountability, dedication and responsiveness. This position requires access to controlled technology, as defined in the Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.

Requirements

• Minimum of a Bachelor's degree in Business Engineering or Supply Chain, or equivalent experience. Preferable Master's degree.
• 5-10 years of relevant field experience in a complex customer oriented (logistics) environment.
• Experience in building a good relationship with customers in supporting their needs; In this position to support our machines at our customer sites, being a key member of Service Operation team to support uptime of our machines at our customer.
• Knowledge of business complexity, supply chain and/or relevant industry.
• Experience in defining and implementing of new processes across the supply chain against agreed costs, proven record on (continuous) improvement-projects.
• Know how about Materials Requirement Planning (MRP).
• Advanced competencies in Microsoft Excel and PowerPoint.
• Advanced Data Analytics, interpretation and ability to formulate recommendations.
• Ability to influence Sr leadership up to executive level using data to meet the business needs.
• Can observe and respond to people and situations and interact with others encountered in the course of work.
• Can learn and apply new information or skills.
• Must be able to read and interpret data, information, and documents.
• Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency and professionalism.
• Ability to complete assignments with attention to detail and high degree of accuracy.
• Proven ability to perform effectively in a demanding environment with changing workloads and deadlines.
• Result driven-demonstrate ownership and accountability.
• Identifies bottlenecks and drives improvements.
• Work independently or as part of a team and follow through on assignments with minimal supervision.
• Demonstrate open, clear, concise and professional communication.
• Ability to establish and maintain cooperative working relationships with Sr. leaders, manager, co-workers and customer.
• Work according to a strict set of procedures within the provided timelines as well as provide the data that supports improving the procedures or adopting new procedures when needed.
• Analytical and able to organize and prioritize workload.
• Excellent social and communication (both written and verbal) skills.
• Service minded and customer dedicated.
• Strong data analysis and problem solving abilities.
• Team player with a pro-active attitude, flexible and highly committed.
• Able to handle and work under extreme pressures and timelines.
• Remain flexible in providing after hours support, as needed.

Nice To Haves

• Knowledge of ASML logistics procedures is preferred.

Responsibilities

• Escalations/Process Control: Develops and conducts analyses on complex data sets considering ASML processes. Drives insight generation through comprehensive data analysis to identify patterns, trends, and correlations, enabling informed decision-making, strategic improvements and enhancing predictability to prevent future escalations. Anticipate, Forecast, Respond to and process incoming emergency parts orders. Oversee and engage with executing administrative controls in the SAP system. Proactively initiate and communicate directly with internal customers to ensure that their needs are understood, communicated and fulfilled. Initiate, Follow up and Monitor daily escalations through technical support.
• Planning and Field Support: Main contact for the local CS Service organization and colleagues providing the supply chain expertise to drive the best decisions. Drive the replenishment and allocation of parts. Analyze and review usage of local service and sales parts based on historical data and/or projected requirements and develop proposed stocking plans. Optimize spare part and tool planning mechanism in the US, completing analysis for the relevant machines and develop proposals to increase optimization. Monitor critical parts and influence stocking levels ensuring effective coverage. Served as the primary Arizona-based liaison to Business Line (BL) teams, facilitating seamless communication and collaboration.
• Performance Management: Structure and optimize data systems to enable accurate and scalable KPI calculations across multiple business units. Architect the KPI landscape for both U.S. and global operations, ensuring alignment with strategic business objectives. Ensure customer lead time and fill rate targets are met; NAV’s are analyzed for root causes and corrective actions. Implement corrective actions. Secure and Present relevant performance reporting to stakeholders. Initiate alignment with local CS and Account Team on total demand plan (Service, FCO’s, Install, UF) and matching supply plan on different planning horizons (short-medium-long); includes specifics on NPI’s, such as definition and release status. Improve cooperation between local and central logistics covering volume and NPI’s.
• Customer Intimacy: Actively seek out cross-functional organizational leadership (CS, BL, CSCM UIR /AS ect) to understand the long term needs / challenges and provide recommendations to address concerns. Strengthen strategic customer relationships across the local organization to drive long-term value and alignment. Develop a deep understanding of Customer Service (CS) local operations and partner cross-functionally to identify and implement process improvements. Lead high-impact engagements with external customers, delivering comprehensive and data-driven reports that support strategic decision-making Conduct impactful data analyses that supported cross-functional teams in the U.S., including tailored solutions for key customers such as TSMC.
• Continuous improvement: Lead strategic initiatives optimizing supply chain performance, reduce costs and increase customer satisfaction data-driven decision-making and cross-functional collaboration. Champion cost reductions initiatives and drive new reduction proposals engaging senior stakeholders. Lead the introduction of new processes, including the successful safeguarding customer commitment solutions, driving operational efficiency and standardization. Collaborates with lean experts and other stakeholders in combining data analytics with CI tools (E.g. VSM, Daily Management, Hoshin Kanri , Problem Solving tools A3/4C).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level