Sr. Customer Success Manager
About The Position
Sr. Customer Success Manager 8+ Months W2 Contract Remote, USA Benefits You’ll Love: NextDeavor offers health, vision and dental benefits for contract employees. You’ll be eligible to receive Paid Sick Leave (Amount varies per state). Own the opportunity to get your foot in the door at a well-established corporation Here’s how you’ll make an impact on the team: Accountable for Customer's overall success with Adobe, including renewals, adoption of Adobe solutions, customer health, and satisfaction Act as a trusted Customer point of contact throughout the Customer's lifecycle, define measurable success plan with clear outcomes, and ensure cohesive communication across internal and customer audiences at all levels. Effectively network within accounts in order to achieve successful execution of the customer's strategy and roadmap Deliver an exceptional customer experience with proactive communication, orchestrating the right internal resources, and effectively using the customer engagement model to align, track and evolve customer business goals Drive adoption of Adobe Experience Cloud products - using data to provide insights and progress from baseline through the maturity curve Foster innovation by sharing resources and new ways your customers can use Adobe solutions to advance their digital maturity Identify Customer risk, and work with extended Adobe team to create and execute on "get well" plans Be the voice of the customer internally at Adobe - sharing strategic use-cases, process improvements and asks back into the internal ecosystem Contribute to the ongoing initiatives to continuously improve our approach to efficiently and effectively secure our customers success
Requirements
- Bachelor's Degree and/or relevant work experience
- 10+ years of Customer Success experience in Software as a Service, Digital Marketing
- Passion for driving customer success and measurable outcomes with and demonstrated success advising customers to deliver business value
- Strong communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and cultivate joint partnership
- Strong consulting skills
- Ability to prioritize, multi-task, and perform under pressure
- Exceptional organizational, presentation, and communication skills, both verbal and written
- Existing knowledge of software in digital marketing and/or digital media space, including data platforms, content management and customer journeys
- Skilled at Program Management within large organizations, helping to effectively inspire change across groups by engaging key partners
- Validated experience with account planning & customer success plans, including leading and facilitating executive meetings and workshops
- Effective at leading executive C-level discussions and presentation
- Flexibility to travel (approx. 20%)
Responsibilities
- Accountable for Customer's overall success with Adobe, including renewals, adoption of Adobe solutions, customer health, and satisfaction
- Act as a trusted Customer point of contact throughout the Customer's lifecycle, define measurable success plan with clear outcomes, and ensure cohesive communication across internal and customer audiences at all levels.
- Effectively network within accounts in order to achieve successful execution of the customer's strategy and roadmap
- Deliver an exceptional customer experience with proactive communication, orchestrating the right internal resources, and effectively using the customer engagement model to align, track and evolve customer business goals
- Drive adoption of Adobe Experience Cloud products - using data to provide insights and progress from baseline through the maturity curve
- Foster innovation by sharing resources and new ways your customers can use Adobe solutions to advance their digital maturity
- Identify Customer risk, and work with extended Adobe team to create and execute on "get well" plans
- Be the voice of the customer internally at Adobe - sharing strategic use-cases, process improvements and asks back into the internal ecosystem
- Contribute to the ongoing initiatives to continuously improve our approach to efficiently and effectively secure our customers success
Benefits
- NextDeavor offers health, vision and dental benefits for contract employees.
- You’ll be eligible to receive Paid Sick Leave (Amount varies per state).
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What This Job Offers
Career Level
Mid Level
