Sr Customer Success Manager (US, Remote)

Intel 471

13d•Remote

About The Position

Intel 471 empowers enterprises, government agencies, and other organizations to win the cybersecurity war using the real-time insights about adversaries, their relationships, threat patterns, and imminent attacks relevant to their businesses. The company’s platform collects, interprets, structures, and validates human-led, automation-enhanced intelligence, which fuels our external attack surface and advanced behavioral threat hunting solutions. Customers utilize this operationalized intelligence to drive a proactive response to neutralize threats and mitigate risk. Organizations across the globe leverage Intel 471’s world-class intelligence, our trusted practitioner engagement and enablement, and globally-dispersed ground expertise as their frontline guardian against the ever-evolving landscape of cyber threats to fight the adversary — and win. Intel 471 is looking for a Sr Customer Success Manager to join our team, reporting to our VP, Customer Success. The role can be in the United States on a remote basis. The ideal candidate brings a blend of customer success expertise and cyber intelligence insight, elevating our world-class team by driving an exceptional customer journey from onboarding through renewal. You’ll play a key role in anticipating customer needs, guiding them to value, and ensuring they get the absolute best experience at every touchpoint.

Requirements

5–7 years of experience in sales, customer service, or customer-facing roles
Proven background in client-facing work, retention strategy, and negotiation
Prior sales or sales-support experience required
Experience working with Salesforce.com
Demonstrated expertise in pricing, packaging, and renewal strategy, with a history of delivering results
Exceptional time management, organization, and ability to prioritize multiple initiatives
Strong attention to detail, self-motivation, and a positive, team-oriented mindset
Excellent relationship building skills with the ability to network with peers, prospects and customers.
Excellent oral and written communication skills with the ability to influence and persuade in a business environment.
Ability to maintain a consistently professional demeanor, conduct, and appearance, reflecting positively on the company's image.
Exhibit strong self-motivation and the ability to work autonomously with minimal supervision.
Ability and willingness to travel up to 15-20% of the time.

Nice To Haves

2–3 years of experience in the cyber threat intelligence space (preferred)

Responsibilities

Manage a global portfolio of customer accounts, overseeing the full renewal cycle for Intel 471 subscriptions
Drive customer retention and revenue growth by understanding customer needs and delivering tailored solutions
Execute upsell and cross-sell strategies to maximize account expansion and overall customer value
Monitor and communicate customer health, providing insights and proactive recommendations
Deliver accurate and timely revenue forecast updates to internal stakeholders
Create proposals, prepare subscription agreements, and lead the full agreement process to closure
Partner closely with Engagement Leads to ensure successful onboarding, adoption, and long-term customer success
Leverage Salesforce to manage renewals, track activities, and maintain accurate account data
Apply strong knowledge of pricing, packaging, retention strategies, and identify opportunities for conversion, upsell, and cross-sell