Sr. Customer Success Manager, Government
About The Position
The Senior Customer Success Manager for the Government Business Unit (GBU) is a mission-critical role responsible for the health, retention, and strategic growth of Sayari’s most significant government partnerships. You will serve as the primary advisor for a portfolio of accounts, including a high-impact, multi-million dollar program focused on global trade integrity and border security. In 2026, you will lead the transition of our CS model from reactive support to a proactive, technical partnership—ensuring our users leverage Sayari’s latest technological advances to combat forced labor, illegal transshipment, and global trade threats at scale.
Requirements
- 5+ years of experience in Customer Success or Account Management supporting large-scale U.S. Government programs.
- Deep domain expertise in trade enforcement, supply chain risk, or border mission sets (e.g., UFLPA, forced labor, or trade transparency).
- Proven track record of managing and renewing multi-million dollar government contracts.
- High technical acumen with the ability to learn and train others on complex data platforms.
- Active or recently held U.S. Government security clearance.
- U.S. Citizenship (required for GBU account access).
Nice To Haves
- Familiarity with CS tools such as Gainsight and Mixpanel.
- Experience in supply chain illumination or illicit trade analysis.
- Background in "SaaS-to-Gov" or GovCon intelligence companies.
Responsibilities
- Own the Renewal: Drive the end-to-end renewal process for a $5M+ strategic government program and a dozen additional GBU accounts, ensuring 100% continuity and satisfaction.
- Proactive Strategy: Transition accounts from reactive usage to proactive strategic roadmaps, identifying mission-critical workflows where Sayari can provide deeper value.
- Technical Advisory: Become an expert in Sayari’s platform and internal CS tech stack (Gainsight/Mixpanel) to provide data-driven insights and technical guidance to power-users.
- Cross-Functional Collaboration: Partner closely with Sales, GBU Solutions, and Product teams to advocate for client needs and influence the 2026 GBU product roadmap.
- Mission Support: Directly support client efforts in identifying forced labor enforcement, identifying illegal transshipment, and supporting the flow of lawful shipments through trade transparency.
Benefits
- 100% fully paid medical, vision, and dental for employees and their dependents
- Generous time off; we observe all US federal holidays, close our office for a winter break (12/24-12/31), in addition to granting 18 PTO days and 10 sick days
- Outstanding compensation package; competitive commissions for revenue roles and quarterly bonuses for non-revenue positions
- A strong commitment to diversity, equity, and inclusion
- Eligibility to participate in additional benefits such as 401k match up to 5%, 100% paid life insurance (up to $100,000 coverage), and parental leave
- A collaborative and positive culture - your team will be as smart and driven as you
- Limitless growth and learning opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
