Sr. Customer Success Manager - Enterprise

6sense

62d • $109,000 - $150,000 • Remote

About The Position

Imagine a solution that predicts—with 85% accuracy—who your customers are going to buy from, what they’ll buy, and when. As a Sr. Customer Success Manager - Enterprise at 6sense, you’ll play a pivotal role in driving adoption, aligning platform usage with strategic business outcomes, and ensuring long-term customer value. You’ll own high-impact customer relationships, lead renewal and growth strategies, and help operationalize Customer Success for scale across our enterprise segment.

Requirements

• 5+ years in Customer Success, Account Management, or Consulting in SaaS or high-tech environments, with a focus on driving technical adoption and measuring strategic value.
• 3+ years managing enterprise accounts with a proven track record of exceeding renewal and growth targets.
• Experience aligning platform usage with business outcomes and advising senior stakeholders (including CxOs) on maximizing ROI.
• Strong understanding of B2B demand generation, marketing operations, and sales analytics.
• Proven success in negotiating renewals and identifying upsell opportunities.
• Experience operationalizing CS processes and leveraging internal resources to scale.
• Familiarity with marketing tech stack (e.g., Marketing Automation, CRM, BI tools).
• Strong analytical, communication, and project management skills.
• BA/BS degree required.
• Willingness to travel (~25%).

Nice To Haves

• Experience using Gainsight or other Customer Success Platforms to monitor customer health and track customer goals.
• Experience selling into or partnering with GTM teams and a knowledge of their KPIs and success metrics.

Responsibilities

• Driving adoption and strategic alignment: Partner with global enterprise customers to deeply understand their business goals and ensure 6sense is embedded in their workflows to deliver measurable ROI and business impact.
• Owning renewals and GRR metrics: Lead renewal strategy and execution, proactively identifying expansion opportunities and mitigating churn risk in collaboration with Account Executives.
• Operationalizing for scale: Apply scalable methodologies and tools to manage customer engagement efficiently across a growing portfolio.
• Building executive relationships: Establish trusted advisor status with senior stakeholders and decision-makers, aligning 6sense capabilities to their strategic priorities.
• Developing success plans and EBRs: Create and maintain mutual success plans and executive business reviews that clearly demonstrate value and progress toward customer goals.
• Driving product feedback and roadmap alignment: Act as the voice of the customer internally, influencing product development based on real-world use cases and feedback.
• Onboarding and enablement: Partner with Services to ensure smooth onboarding, training, and rollout of new features.
• Creating customer advocates: Cultivate champions who will share their success stories and serve as references for 6sense.
• Managing multiple priorities: Balance strategic initiatives and day-to-day execution while contributing to a fun, collaborative team culture.

Benefits

• Full-time employees can take advantage of health coverage, paid parental leave, generous paid time-off and holidays, quarterly self-care days off, and stock options.
• We’ll make sure you have the equipment and support you need to work and connect with your teams, at home or in one of our offices.
• We have a growth mindset culture that is represented in all that we do, from onboarding through to numerous learning and development initiatives including access to our LinkedIn Learning platform.
• Employee well-being is also top of mind for us. We host quarterly wellness education sessions to encourage self care and personal growth. From wellness days to ERG-hosted events, we celebrate and energize all 6sense employees and their backgrounds.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees